Site reviews not showing reviews since last update from today

David Heutink

• November 05, 2020 21:11

Hi guys,

 

My Plugin "Site Reviews worked well until I updated Brizy Pro today. Suddenly it's showing only stars and not the review text anymore. This is only when the bloch with the shortcode is in a colomn (blue outlined). When I set the shortcode in a block on its own it display the textt. What could this be?

I will attached the page url and then you can see the problem. I will put the review block twice, one time on its own and one time in a colomn.

The page I will give you as example is :

https://artiestenstal.nl/dj/barry-djay-boeken/

You can see the reviews show when they are by itself in one block, but as soon as they share a block with another shortcode there is a problem

Thanks and regards.

 

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  Sandra Prunici

  • November 06, 2020 12:51

  Hi,

  Could you please check on the WP dashboard -> Settings -> General if the WordPress URL and Site URL has the same URL and they both have set the HTTPS? See here. After this, you still encounter this problem, could you please create a non-Brizy page (for example a WP page) and there add 2 columns where you will add this shortcode in one of these columns. Is the same problem happen? If it is happening, then the problem can be in the shortcode. Else if it isn't happening, could you please check if you have the latest versions for Brizy Free 2.1.0 and Brizy Pro 2.1.0? Also, could you please temporary deactivate all external plugins and activate a WP default theme?

  Thanks!

  Best regards,
  Sandra

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  David Heutink

  • November 07, 2020 19:39

  Hi Sandra,

   

  I tried all of the above and the problem is persisting.

  When I take the shortcode and put it in a single block everything is fine. But when I use a block that holds two coloms the shortcode doesnt work correctly. I can make a screen clip when I do this and attache it if you like. Maybe the problem becomes more clear then.

  Kind regards,
  David

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  David Heutink

  • November 07, 2020 22:52

  This is the screenrecording, maybe it shows the problem more clearly.

  https://www.dropbox.com/s/eesul7dktdldptd/bnrizy-form-1-1.ogv?dl=0 

  Best regards,
  David

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  Sandra Prunici

  • November 09, 2020 12:33

  Hi,

  Thank you for all these details. We have an update regarding the problem you reported. After some tests, we could reproduce this problem and already created an issue and send it to our team. They will investigate it and when we will receive a notification regarding it, we will inform you too.

  Thanks!

  Best regards,
  Sandra

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  David Heutink

  • November 26, 2020 16:55

  Hi Sandra,

  Thanks for the reply, I'll be waiting for a solution ;-)

  Regards,
  David

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  Sandra Prunici

  • November 27, 2020 09:03

  Hi,

  Could you please check if you have the latest updates for Brizy Free 2.1.5 and Brizy Pro 2.1.3? We already fixed this problem in one of the last updates.
  Thanks!

  Best regards,
  Sandra

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  David Heutink

  • November 27, 2020 10:26

  Hi Sandra,

  Yes! All is working now, thank you very much! I was so busy with the website creating new pages that i not even noticed that it is working again ;-)

  Kind regards,
  David

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  Sandra Prunici

  • November 27, 2020 16:02

  Thank you for confirming us! Great to know that all is working fine!

  Stay safe and have a great day,
  Sandra

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