This page needs a refresh. You’ve probably updated this page (or another page) in a different tab or browser.

Fekri Darkaoui

• November 05, 2020 19:05

Hi there,

I keep getting the following error when I try to add one of my saved blocks to a new page. When I use a custom block provided by Brizy itself, I do not have a problem. I have seen similar posts around here but have not seen a fix for this. Can you please help me ASAP? Working on a project for a customer that needs to be delivered by Monday.

The error I get is this one:

This page needs a refresh. You’ve probably updated this page (or another page) in a different tab or browser.

 

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  Sandra Prunici

  • November 06, 2020 11:06

  Hi,

  Did you open the editor mode of the same page in some more tabs? Or you are working on a single tab? I ask this because we recommend opening a page in editor mode only in one tab to avoiding such a message. How often did you make an update to the page? We recommend making an update after 10 minutes of work on the page. If you do in such a way and still found this problem, could you please check if you have the latest versions of Brizy Free 2.1.0 and Brizy Pro 2.1.0? What is the WP memory limit?
  If you still encounter this error, could you please optimize the site? Please install a cache cleaning and database optimisation (WP Optimization) plugin. Also, please optimize the images from the site. Here we recommend using ShortPixel plugin because we have an integration with it and it is the plugin that can optimize the Brizy images from Brizy folder. Also, please delete the plugins and themes you do not use anymore and clean the media library from the images you don't use anymore and the first revisions from the pages and posts you know you will not need.

  Thanks!

  Best regards,
  Sandra

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  Fekri Darkaoui

  • November 06, 2020 19:51

  Hi Sandra, 

  The editor is open on a single tab. I do not do frequent updates on the page and I have checked the latest versions of Brizy are installed, both Brizy Free and Brizy Pro. I even uninstalled and reinstalled the extensions to see if that would help. 

  As I mentioned in my earlier post, I have seen the posts reporting a similar problem and therefore I have tried the solutions you mentioned before (WP Optimization, WP memory to 512 MB, optimizing images etc..). Still, I continue to get the same error.

  Could you please look into this?

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  Sandra Prunici

  • November 09, 2020 10:17

  Hi,

  
  I created a private ticket on this request. You had to receive a notification regarding this on email. Could you send to us in that private message the WP credentials to this site? We want to check this problem.

  Thanks!

   

  Best regards,
  Sandra

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