Account issue

Joshua Miller

• November 05, 2020 15:25

My account is asking me to upgrade to pro when I want to add a wordpress license. I have already upgraded to pro.

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  Sandra Prunici

  • November 06, 2020 08:22

  Hi,

  Did you receive this inconvenience in your Brizy account or in the WordPress dashboard?
  If you find it in the Brizy account, could you please make sure that you logged in Brizy account with the same email you bought the Brizy license? If you use the same email and still receive this message, could you please send us the Order Id of the purchase?
  In case the inconvenience is happening in the WordPress dashboard, could you please make sure you have uploaded and activated the Brizy Pro plugin too?

  Thanks!

  Best regards,
  Sandra

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  Joshua Miller

  • November 06, 2020 13:31

  This is in our Brizy account.  We are logged into the correct one that we purchased the license from.  Can this thread be made private so that we can send you the Order ID of the purchase?

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  Sandra Prunici

  • November 06, 2020 16:26

  Yes, we created a private ticket for this request. Could you please send us there, the Order ID of the purchase?

  Thanks!

  Best regards,
  Sandra

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  Joshua Miller

  • November 06, 2020 19:51

  Order ID is this detail was deleted by Support team

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  Sandra Prunici

  • November 09, 2020 08:47

  Hi Joshua,

  Thank you for all these details. We fixed this inconvenience and all should be working fine now. Could you please it now?
  Thanks!

  Best regards,
  Sandra

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