Brizy update causes a critical error on my website

Werner van der Westhuizen

• November 04, 2020 20:37

Good day, I hope you can assist. I could install Brizy and Brizy Pro without a problem on my website, which is an addondomain to etrendsz.com:

WP credentials were deleted by Brizy Support Team.

When the Brizy plugin needed to update I received the error message:

After waiting a few days I tried to open the website again and received a Brizy update message again, so I decided to deactivate the plugin first, and then got this message:

when trying to update the deactivated plugin I got this message:

the email message I received on the first critical error report was:

My wegserver is LiteSpeed if that is any help:

I hope you can assist in some way. when I first encountered the problem, I uninstalled WP and then reinstalled it and then tried the update again. Still the same result. I also have more websites, but they are just subdomains and I thought that could be the problem.  I look forward to assistence!

Kind Regards

Steven Westerback

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  Sandra Prunici

  • November 05, 2020 12:34

  Hi,

  Thank you for all these details. I deleted the WP credentials from this post because after approving it will be public and for protecting you and your private data. I created a private request for this problem and already informed our team regarding it. Could we please continue the discussion on that private ticket we already created? When we will receive a notification from them we will inform you there.

  Thanks!

  Best regards,
  Sandra

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