License, theme settings, button and icon nightmares

Completed

Julie Mcknight

• November 02, 2020 16:59

I have Brizy Pro activated on 2 websites, but one of my websites does not allow me to enter the license key. When I enter it, I get a critical error message. Also on this website, Brizy decided to completely change the theme settings and I had to redo everything. Also the icons and buttons are still not working anymore. 

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  Julie Mcknight

  • November 02, 2020 17:15

  When I click on any button or icon I receive the following message: "An error happened while trying to display this element. You can open an issue or remove this element."

   

  The site I am having difficulty with is version  Version 0.0.36. It won't let me update because of the license key issue. 

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  Sandra Prunici

  • November 03, 2020 12:48

  Hi,

  Thank you for all these details!
  I created a private ticket on this request. You had to receive a notification regarding this on email. Could you send to us in that private message the WP credentials to this site? We want to check this problem.

  Thanks!

   

  Best regards,
  Sandra

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  Natalia Chitoroaga

  • November 05, 2020 10:42

  Fixed.

  The current Brizy PRO version was removed and uploaded manually the latest 2.0.9 version.

   

  Regards, Natalia

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