URGENT: New Plugin update is removing page content

Joe Barnone

• November 08, 2020 12:52

Hi,

I have update to the latest Brizy plugin including Pro and most of the content on my menu pages has disappeared.

My website is www.media-sales-training.co.uk

I have recovered all my pages from previous backups and all my content is there but as soon as I update the Brizy Plugins they disappear again.

Can please help me to resolve this issue as it is urgent.

Joe

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  Joe Barnone

  • November 08, 2020 13:38

  Hi,

  I have received no response so far as it's Sunday and I'm concerned about loosing visitors to my website so I will install a back up version and not update the Brizy Apps until I hear back from Brizy support.

  Joe

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  Sandra Prunici

  • November 09, 2020 15:54

  Hi,

  What are your current versions of Brizy Free and Pro? Did you receive an error? Do you have a screenshot with the error you encounter? We couldn't reproduce the problem you encounter (with a sine exception, but in this case the problem was in the WP install) but will be helpful for us if you could put the site with this error on the free hosting and share it to us. We will be happy to investigate it and found the problem.

  Thanks!

  Best regards,
  Sandra

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  Joe Barnone

  • November 11, 2020 08:33

  Hi Sandra,

  I replied to your email 2 days ago providing you with details for a clone of my website so that you can see the update issues that I'm experiencing but I have still not heard back from you.

  Can you please let em know when you will as I need to add new content to my site and be able to update it without worrying about my website data being erased.

  Regards,

  Joe

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  Sandra Prunici

  • November 11, 2020 15:11

  Hi Joe,

  Could I ask you where did you send us these details? I didn't receive them in this post also, I didn't found any private tickets for you on this problem. Could you please send us again here the answers to the question I send you 2 days ago?
  Thanks!

  Best regards,
  Sandra

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  Joe Barnone

  • November 11, 2020 15:19

  Hi Sandra,
  I replied to the email you sent me as I didn't want to put my clone site's login details online in the public domain. Can you suggest6an alternative secure way of providing you with the information you require?

  Joe

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  Sandra Prunici

  • November 12, 2020 08:49

  Hi Joe,

  I created a private ticket on this request. You had to receive a notification regarding this on email. Could you send to us in that private message the WP credentials to this site?

  Thanks!

   

  Best regards,
  Sandra

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  Stan Wiegman

  • February 04, 2023 03:19

  Same problem - how do I fix?  

   

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  KC George

  • February 06, 2023 10:38

  Hi Stan,

  Can you give us more details?

  1. Can you please share the URL where you are facing this issue?
  2. What are your Brizy version numbers?

  

   

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