Featured image not saving

B.j. Cbrtg

• October 30, 2020 18:08

Hi, today I've updated Brizy and Brizy Pro to the latest version (2.0.16 and 2.0.8) on all the websites I manage. This created a new issue with saving a featured image on all websites with Brizy installed. It doesn't save and instead shows the default WP image when no image is selected (no-image.png). This applies to all pages, posts as wel as custom pods.

I've tried disabling all other plugins and changing to a default theme. It didn't make a difference. If I disable Brizy and Brizy Pro and then try to save a featured image, it does work. Therefore I came to the conclusion Brizy is most likely causing the problem.

Is there a known fix for this?

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  Sandra Prunici

  • November 02, 2020 10:39

  Hi,

  Unfortunately, I can't reproduce the problem you encounter on the pages and posts. As you can see in this video, I changed the featured image of the page and in the preview, all is showing correctly. Therefore, could you please send us a video or some screenshots with the problem you encounter? In the last update, we encounter a similar problem on the WooCoomerce products. In this case, isn't possible to change the product image. On this problem are working our developers and they strive to fix it as soon as possible. 

  Thanks!

  Best regards,
  Sandra

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  B.j. Cbrtg

  • November 02, 2020 12:20

  Hi Sandra,

  As shown in this video it won't save.

  If I disable Brizy and Brizy Pro, and then try to save it, it does work as intended.

  The behavior of the problem looks very much the same as the woocommerce issue you mentioned.

  Do you have an indication of when a fix will be available? Sometime this week, next week, later?

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  Sandra Prunici

  • November 03, 2020 09:47

  Hi,

  Seems that you could reproduce this problem on the Custom Post Type and yes, it has the similar behaviour as the problem with product image from WooCommerce. Regarding this problem with product image, the team informed us that we fixed this problem and in one of the next update we will release it. They also, noticed us that a similar problem encounter on the posts or CPT has solved too. Unfortunately, I can't say exactly when we will release the update but we will strive to fix it as soon as possible.

  Thanks!

  Best regards,
  Sandra

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