WP BRIZY EDITOR BLANK IMAGES AND ELEMENT

SILKAR SRL

• October 23, 2020 13:25

Hello,

Now we can't edit our page on wordpress' backend using brizy.

All page edited with brizy editor have same problem (see screenshot)

What we can do?

 

Thanks

0

• 

  Alex

  • October 23, 2020 20:23

  Hi,

  Did this problem arise after a certain action that you remember? Do you have this issue with the latest Brizy version - Free 2.0.14 and PRO 2.0.7? Also, do you have the same problem if you disable all your external plugins?

  0
• 

  SILKAR SRL

  • October 26, 2020 07:24

  Did this problem arise after a certain action that you remember? NO

  Do you have this issue with the latest Brizy version - Free 2.0.14 and PRO 2.0.7? YES

  Also, do you have the same problem if you disable all your external plugins? YES

   

  Only 2 pages have this problem, the others edited with brizy are healthy.

  What's happened?

  0
• 

  Alex

  • October 27, 2020 16:08

  Hi,

  do you have any external codes on these pages? Also, can you please confirm the page template is set to "Brizy Template": https://jmp.sh/AW3GVtC ?

  Once confirmed I will create a private ticket for you and we will look into your dashboard.

  0
• 

  SILKAR SRL

  • October 28, 2020 08:12

  Hi,

  do you have any external codes on these pages? NO

  Also, can you please confirm the page template is set to "Brizy Template": https://jmp.sh/AW3GVtC ? NO, it's set on default, like others pages edited with brizy.

   

  What we can do?

  0
• 

  Alex

  • October 29, 2020 14:18

  Hi,

  ok, thanks for confirming. We need to take a look at your dashboard. I have created a private ticket for you so please send your login details there and we will look into it. Thanks.

  0

Please sign in to leave a comment.