Images not loading on Brizy editor

Elyana Anuar

• October 23, 2020 04:37

Hi! 

I'm using Brizy Pro plugin on Wordpress. Whenever I tried changing a background image, it will show that the image is broken. Even Brizy's stock images would not load either. I've tried many possible solutions, such as deactivating, re-activating my other plugins. As well as uninstalling, and re-installing both Brizy and Brizy Pro plugins. Wish someone could help me out thanks!

P.s I'm using Blocksy theme. Even normal wp theme wouldn't work either. 


Cheers,

Lana 

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  Sandra Prunici

  • October 23, 2020 12:09

  Hi Elyana,

  Could I ask you who is your hosting provider? Is it NameCheap? Could you send us the URL link of the site you encounter this problem?

  Best regards,
  Sandra

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  Elyana Anuar

  • October 23, 2020 12:14

  Hi Sandra!

  Yes, it's from NameCheap... 

  Here's the url link of my site: 
  http://lanaanuar.com/

  Thanks!
  Lana

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  Sandra Prunici

  • October 23, 2020 15:26

  Thank you for these details. At the moment we have this problem with images on sites hosted on NameCheap. We collaborated with NameCheap team and they promise us that as soon as possible they will release the fix for this problem. At the moment, they asked us to make a list with all sites that have this problem and send them this list. Therefore, we added your site in this list too.

  Thanks!

  Best regards,
  Sandra

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  Elyana Anuar

  • October 24, 2020 03:04

  Hi Sandra

  Ah, I had a feeling that will be the case. Thank you for your reply! Also, do you roughly know how long it will take for it to get fixed? 
  
  
  Thanks!

  Cheers
  Lana

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  Sandra Prunici

  • October 26, 2020 09:01

  Hi Elyana,

  I would like to say an ETA for this issue but unfortunately, it doesn't depend on our team. When we will receive some notification from NameCheap we will inform you too.
  Thanks!

  Best regards,
  Sandra

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  Elyana Anuar

  • October 29, 2020 04:12

  Hi Sandra!

  Since I'm in a rush to put up the website asap, I had asked NameCheap side regarding this issue. They got back to me after doing some checks and concluded that there's nothing wrong from their side. 

  Because I'm in rush, I was thinking of changing the hosting provider. Would you recommend to change it to get Brizy Pro working? Or do you have any other suggestions?

  Thanks! hope to hear from you again. 

  Warm Regards,
  Lana

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  Sandra Prunici

  • October 29, 2020 15:42

  Hi Elyana,

  The NameCheap Customer Support may not know about this problem because we are discussing and collaborating directly with a developer, Aleksey from NameCheap Cloud team on the Slack. One of our users had the same problem from NameCheap said that asked the NameCheap team about this problem and they added the fix directly on his server. 
  If you are in the rush and investigate the solution to use another hosting provider, I can say that it may be a solution to this problem for the moment. In this situation, I can recommend Siteground, Cloudways or inmotion.

  Thanks!

  Best regards,
  Sandra

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  Matthieu Morin

  • May 21, 2021 05:14

  I am using Blocksy theme too and it doesn't work either. I have Forpsi hosting. 
  Some images work and some never even if I delete everything and reupload it...

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  Sandra Prunici

  • May 21, 2021 10:32

  Hi,

  The problem with the Namecheap is already solved. Could you please check if you have the latest versions for Brizy Free 2.2.16 and Brizy Pro 2.2.11?

  When did you encounter this problem? Is it happen only in the preview or editor mode or in both modes? What were your previous actions? Did you migrate the site? What method did you use? For the migration, we recommend using the All in One Migration plugin. It can help you to copy and transfer all folder and files without any problems.

  Best regards,
  Sandra

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