Difficulties access the Cloud dashboard

Jack Kleinfeld

• October 22, 2020 21:32
• Edited

I have been having inconsistent experience accessing the cloud dashboard.  

Sometimes it is fine.  Sometimes it starts with loading Leads - which displays the equivalent of a spinner and does not resolve.  Most recently, I found what looked like the dashboard further down the screen, but it was not functional.  I reloaded the page (or maybe closed the leads screen?) and got to the dashboard. 

I went to edit a site, which just kept spinning until I reloaded it.  I then went to the settings to change the page being edited.  The display for assets had each page listed and showing the edit page assets for each (SEO title box, etc.). I was able to get into the page. 

Please examine, repair, and advise. 

Thanks, 

Jack

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  Sandra Prunici

  • October 23, 2020 08:03

  Hi Jack, 

  Could you please send us some screenshots with the problems you encounter? Did you encounter them for all subaccount or on a certain subaccount? Is it happen on a single project or on all projects? When did you encounter these inconveniences?

  Thanks!

  Best regards,
  Sandra

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  Jack Kleinfeld

  • October 23, 2020 13:04

  I tried logging in to 2 accts.  Neither gave the log in issue.  The one that I had problems with yesterday also did not reproduce the issue of the page assets display. 

  As I said in my original post, this has not been a consistent issue. 

  If it recurs and I am able, will take screenshots. 

  Jack 

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  Sandra Prunici

  • October 23, 2020 15:30

  Yes, please, if this problem will encounter again, send us a video or some screenshots of this problem. Unfortunately, we can't reproduce this issue and understand what causes the problem but a video or screenshot will help us in this.

  Thanks!

  Best regards,
  Sandra

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