Problem with payment

Edoardo Pulvirenti

• October 15, 2020 07:25

Hello, I want to get the premium subscription. I started the checkout process, but after having inserted the credit card details, the page didn't finish to load. I see that my credit card has been charged twice, but I'm still not a premium member.

I would like to have my premium membership and get refunded for the extra payment. Please help!!

Thanks, Stefano

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• 

  Alex

  • October 15, 2020 14:20
  • Edited

  Hi Stefano,

  We could not find any transactions for this email. Please write directly to our payment processor Paddle at help@paddle.com and add alex@brizy.io in cc. They can check transactions according to your card details or other options.

  btw: did you use this email at checkout or another one?

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