Problems with Form in Brizy Cloud-email address or provider

Jack Kleinfeld

• October 15, 2020 01:03
• Edited

I've set up a contact form in Brizy Cloud.  In the tool bar for the submit button, I click on the right most icon - to select a service/email.  It opens a pop up with three tabs.  The first two, email and apps do not load.  They just give a spinner.  The third tab, recaptcha does open and shows the recaptcha icon.  

This is a serious usability issue.  I'm not aware of anything I have done that could have caused it.  Please check and rectify. 

Thanks

https://jumpshare.com/v/DSiVs9rGKsLo1Yf100YH

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  Alex

  • October 15, 2020 11:39

  Hi Jack,

  Please send the URL to that project and we will look into it. Thanks.

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  Jack Kleinfeld

  • October 15, 2020 11:43

  https://nadelpa.brizy.site/contact

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  Alex

  • October 15, 2020 15:27

  Hi Jack,

  It was fixed. Please check it now.

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  Jack Kleinfeld

  • October 15, 2020 16:11

  OK, it works.  What was wrong? 

  Also, the form in the popup for email has 3 fields: Email To, Subject, and From Name.  The Email To is obvious, it's where the form gets sent. 

  The other two are less clear.  I'm guessing the subject should be something like "contact from my website" or equivalent. Can that be a dynamic field from the form itself? The "from name" does not make sense to me unless it's a dynamic field that picks up the Name or Email in the form itself (provided that such is in the form). How do you envision using that field in particular and the Subject field? 

  Thanks

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  Alex

  • October 16, 2020 13:34

  Hi,

  it was something on our side. It will not be repeated after the next update.

  Regarding the contact form: unfortunately, these fields cannot be filled in dynamically. At least for now. We have this on our to-do list. I agree that at the moment they don't make much sense, but in order not to have the default names, you could customize them. In the future, they will be able to be completed with the data submitted by the user in frontend.

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  Jack Kleinfeld

  • October 16, 2020 13:40

  OK, thanks Alex, 

  Jack 

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