All images are broken

Martin Merirand

• October 12, 2020 19:52

I can upload the image just fine and view it in the media library as well but when I add it to the site, it displays this:

I'm using the default WordPress theme and I have ImageMagick engine installed. I'm using CloudFlare and the hosting is done with NameCheap.

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  Martin Merirand

  • October 12, 2020 20:15

  OK, it seems that I have solved it by installing PHP GD library using sudo apt-get install php7.4-gd.

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  Sandra Prunici

  • October 13, 2020 12:10

  Hi,

  Thank you for updating us regarding this issue and happy to know that you could solve this problem. At the moment we have a problem with sites hosted on the Namecheap but our team are collaborating with Namecheap team to solve this problem as soon as possible.

  Thanks!

  Best regards,
  Sandra

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  Eli Miskin

  • October 18, 2020 21:58

  So would this be considered a temporary solve that you would recommend for the Namecheap issue?

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  Sandra Prunici

  • October 19, 2020 14:54

  Hi,

  We can't suggest this solution for all our users who host sites on the Namecheap because we can't guarantee it will work on all sites. The reason is we didn't test and check it. I'm sorry for the inconvenience you found, we will strive to fix it as soon as possible.

  Best regards,
  Sandra

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  Carlo Mahfouz

  • November 01, 2020 01:44

  Just wanted to upvote this and please keep us posted for a fix. I am using namecheap's easywp and still seeing the same issue. 

   

  Thank you.

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  Sandra Prunici

  • November 02, 2020 16:42

  Hi Carlo,

  Yes, of course. We will inform you here when we will receive some news. In the meantime, could you please send us the URL link of the site you receive this problem? We create a list with the sites we encounter this problem and after this, we will send it to the Namecheap team.
  Thanks!

  Best regards,
  Sandra

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  Carlo Mahfouz

  • November 02, 2020 16:45

  Hi Sandra, sure it is lyricaclassic.org. Thank you. 

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  Sandra Prunici

  • November 03, 2020 12:45

  Hi Carlo,

  Thank you for the URL. We already added it in our list.
  
  Best regards,
  Sandra

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  Sandra Prunici

  • November 05, 2020 10:34

  Hi Carlo,

  Our team need your WP credentials to check some details. Could you please send them to us? I created a private ticket on this request. You had to receive a notification regarding this on email. Could you send to us in that private message the WP credentials to this site?

  Thanks!

   

  Best regards,
  Sandra

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  jideugfpxlsbrlgjbfvvsmtcvek

  • November 07, 2020 02:08
  • Edited

  Hello Sandra, 

  I am having the same issue with a site hosted with EasyWP / Namecheap. I already tried contacting their support but nothing they tried worked. Any updates on the solution? My website is http://gonewithjon.com 

   

  Thank you.

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  sajad

  • November 09, 2020 03:24

  Hi Sandra

  I am facing the same issue and my website is hosted on Namecheap..

  I disabled all plugins and it not work

  I also switch to default theme and it not work.

  When i use simple editor the image is showing..

  Brizy only show the default images that comes with theme

  Please help..I have to finish site in next 24 hours.

  Best regards,

  Sajjad

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  Sandra Prunici

  • November 09, 2020 10:51
  • Edited

  Hi there,

  At the moment we are working with Namecheap team to solve this problem and they promise us that will release the fix of this problem as soon as possible. In the meantime, we need the WP credentials to your sites to check some details. I created for you a particular private ticket. Could you @jideugfpxlsbrlgjbfvvsmtcvek and you @Sajjad send us in the private ticket the WP credentials to your site? You had to receive a notification regarding this on email.
  Thank you!

  Best regards,
  Sandra

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  Alexy Lopex

  • January 20, 2021 01:32

  I'.m having the same issue on localhost. Just installed wordpress. No additional plugins installed, theme is twenty ninteen. All images are broke.

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