SSL Certificate problem

Tessa Hentges

• October 11, 2020 17:57

Our site www.stemandspade.com is showing up with a "NET::ERR_CERT_DATE_INVALID" error

NET::ERR_CERT_DATE_INVALID

Subject: stemandspade.com

Issuer: Let's Encrypt Authority X3

Expires on: Sep 4, 2020

Current date: Oct 11, 2020

Can you help?

Thank you
Tessa

0

• 

  Sandra Prunici

  • October 12, 2020 14:15

  Hi, Tessa,

  We checked the domain and found that you added the AAAA record and for this reason, the site doesn't have the SSL certificate. Could you please delete the AAAA record?

  Thanks!

  Best regards,
  Sandra

  0
• 

  Tessa Hentges

  • October 14, 2020 02:38

  I had our hosting service delete the duplicate A (@) Record. What is my next step to get the SSL Certficate in place?  
  
  

  Thank you,

   

  Tessa

  0
• 

  Sandra Prunici

  • October 14, 2020 11:51

  Hi,

  If you have only one Cname record and one A record and deleted the AAAA record, the SSL certificate will be applied in the 48 hours.

  Thanks!

  Best regards,
  Sandra

  0
• 

  Tessa Hentges

  • October 15, 2020 14:34

  Under my DNS records for the site, on ipage, I do see two CNAME records, would this cause an issue?

   

  Record      Name                        Content Priority
  CNAME     _acme-challenge      stemandspade.com.letsencrypt.vdeck.eigdyn.com n/a

  CNAME      www                         blackberry2264739.brizy.site n/a

   

  Thank you

  Tessa

  0
• 

  Sandra Prunici

  • October 16, 2020 12:47

  Hi, Tessa,

  No, these Cname records can't generate this SSL problem. Could you please send us a screenshot with all records (DNS tab) you have for this domain?

  Thanks!

  Best regards,
  Sandra

  0
• 

  Tessa Hentges

  • October 18, 2020 14:05

  Where can I send the screen shots to?  I would rather email you the screenshot if possible.

  Thank you

  Tessa

  0
• 

  Sandra Prunici

  • October 19, 2020 13:31

  Hi, Tessa,

  You can send them here and if you don't feel comfortable to make them public, we can delete them before approving your reply. Just let us know about this. Before approving the post and reply isn't public.

  Thanks!

  Best regards,
  Sandra

  0
• 

  Tessa Hentges

  • October 20, 2020 00:44

  Please do not post the image publicly.

  Here are the screen shots of the DNS Records with ipage.

  Thank you

  Tessa

  0
• 

  Sandra Prunici

  • October 20, 2020 13:26

  Hi, Tessa,

  We already fixed this problem and not all should work fine on your site. Could you please confirm this?

  Thanks!

  Best regards,
  Sandra

  0
• 

  Tessa Hentges

  • October 20, 2020 22:16

  Yes! Looks like it's working now! Thanks so much for your help!! I truly appreciate it! 😊

  Tessa

  0
• 

  Sandra Prunici

  • October 21, 2020 12:30

  Hi Tessa,

  Great to know this! It's our pleasure to help you!

  Best regards,
  Sandra

  0

Please sign in to leave a comment.