Brizy shows blank page when columns are included

Lukasz Saczawa

• October 14, 2020 06:56

Hello,

Recently I came across a problem, which despite the right view when designing the page, in the preview and final version of the page shows it completely empty. I noticed that the error occurs when columns appear in the content - they do not even have to be filled in, just adding them causes this error.

I use:

Wordpress 5.5.1
Brizy 2.0.14
Brizy Pro 2.0.7 (linked with another account)

Creating a Brizy template doesn't help. 

I will be very grateful for your help.

Best regards

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• 

  Sandra Prunici

  • October 15, 2020 08:16

  Hi, Lukasz,

  Could you please send us a screenshot of the page you receive this problem in the editor and one of the preview mode? also, could you please send us the URL link of this page? If you don't want to make it public, let us know and we will hide it before approving the reply.

  Thanks!

  Best regards,
  Sandra

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  Lukasz Saczawa

  • October 15, 2020 08:23

  Hi Sandra, thanks for your response.

  This is how it looks in the editor:
  

  And here is preview mode:
  

  The URL for this page is: - if you could, please don't make it public.
  The cyan background on this page is set in css styles of the template - that's why it's not white.

  I look forward to hearing from you.

  Best regards!

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  Sandra Prunici

  • October 15, 2020 15:00

  Thank you for all these details. Could you please give us more details on how did you create this template? What display conditions did you add? What elements did you add on the template?

  Thanks!

  Best regards,
  Sandra

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  Lukasz Saczawa

  • October 16, 2020 07:25
  • Edited

  Hi,

  it is a slightly modified Twenty Thirteen theme which only changes css styles. It doesn't matter, however, because I've created two other separate websites using Brizy on this same modified theme and there were no problems there. Additionally, to be sure I switched the page theme to basic Twenty Nighteen and on it the page does not work either - the only difference is white background color instead of cyan.

  Best regards

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  Sandra Prunici

  • October 16, 2020 10:52

  Hi,

  Did you receive this problem on all Brizy pages? Or did you encounter it on some certain pages? If so, what are these pages? How did you create them? Did you create for these pages a Brizy template?
  If you temporary deactivate all external plugins, did you receive the same problem?

  Thanks!

  Best regards,
  Sandra

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  Lukasz Saczawa

  • October 16, 2020 11:02

  Hi,

  as I said in the first message - pages becomes blank when I try to put colums in their content - they do not even have to be filled in, just adding them causes this error. Another pages which doesn't have columns works just fine. Like I also said in the first message - creating a Brizy template does not help.

  I've tried to deactivate all plugins - it doesn't help either.

  Best regards

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  Sandra Prunici

  • October 16, 2020 13:56

  I created a private ticket on this request. You had to receive a notification regarding this on email. Could you send to us in that private message the WP credentials to this site? We want to check this issue.

  Thanks!

   

  Best regards,
  Sandra

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  Natalia Chitoroaga

  • October 19, 2020 11:29

  Plugin Incompatibility with Orphan plugin - https://wordpress.org/plugins/sierotki/ 

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