Update issues

David Langley

• October 13, 2020 20:54

Hi, I just updated my Brizy to 2.013 and Brizy Pro to 2.0.6. Now I don't have access to the Brizy page editing. 

The page just shows the spinning loading circles and nothing loads.

Also the coming soon page I have set up doesn't show.

Any ideas?

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  David Langley

  • October 13, 2020 21:17

  I'm sorry wrong versions. I actually updated to Brizy 2.0.14 and Brizy Pro 2.0.7

  I'm running Blocksy theme 1.7.40 and Blocksy Child Theme. But even changing the theme to Twenty Twenty doesn't help.

  I also tried turning off all the plugins accept Brizy and still no joy.

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  Sandra Prunici

  • October 14, 2020 10:00

  Hi,

  Thank you for all these details. I created a private ticket on this request. You have to receive a notification about this on the email. Could you please send us in that private ticket the WP credentials to this site? We want to check it.

  Thanks!

  Best regards,
  Sandra

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  David Langley

  • October 14, 2020 18:23

  Hi Sandra,

  Strangely the website fixed itself over night. I'm guessing it must have been the security features on my clients GoDaddy account.

  Scared me slightly but everything looks ok now.

  Sorry for starting the ticket.

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  Sandra Prunici

  • October 15, 2020 12:38

  Hi,

  Don't worry about the ticket, great to know that all is fine and the problem is fixed now! Thank you for updating us regarding this issue!

  Best regards,
  Sandra

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