Page wont update always asking to refresh

Completed

Katlego Masete

• October 11, 2020 22:07

It has become very tedious and annoying after working so long in editing a page and when its time to save the brizy editor says cannot save page needs to refresh. it does this so many times now that I take 5times longer to build pages. I started experiencing this annoying bug since I bought brizy lifetime. please tell me you aware of this problem and you fixing it.

 

today I am most annoyed because i worked an hour on a page only for it not be able to save.

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  Sandra Prunici

  • October 12, 2020 14:42

  Hi, 

  Could you please check how often did you make the Update to the page? We recommend making after 10-15 minutes of work. Also, could I ask what is the value of the memory-limit for your site? 
  Could you please try adding a plugin for cleaning the cache from the site? Also, could you add the WP Optimizer to optimize the database? I can recommend deleting the pages, plugins and themes you don't use for the site, also, I suggest deleting the revisions of pages you are sure you will not need in the future.

  Thanks!

  Best regards,
  Sandra

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  Ryan Macneil

  • March 02, 2021 10:13

  Could I get help with the same problem? My site can't be edited. I have increased the wp memory to 512M. I have cleared cache, cleaned database with WP Optimizer. I also tried deactivating all other plugins besides Brizy.

  Please help.

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  Sandra Prunici

  • March 02, 2021 11:44

  Hi,

  Could you please check if you have the latest Brizy Free 2.2.8 and Brizy Pro 2.2.5 version? 

  Thanks!

  Best regards,
  Sandra

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  Ryan Macneil

  • March 02, 2021 12:04

  I do have the latest version of both. Appreciate the help Sandra. 

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  Sandra Prunici

  • March 02, 2021 14:03

  Hi,

  Thank you for checking this! We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site?
  I have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Thanks!

   

  Best regards,
  Sandra

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  Natalia Chitoroaga

  • March 04, 2021 09:58

  Fixed for @Ryan,

  A general fix will be added in the next Brizy update.

   

  Cheers to everyone!

  Natalia 

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  Ryan Macneil

  • March 17, 2021 12:47

  Hey Guys,

  I'm having the same problem again. Could you assist?

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  Natalia Chitoroaga

  • March 17, 2021 13:47

  Hy Ryan

  Thank you for the post.

  Let me inspect this problem. I've sent a private email right now.

   

  Thanks!

  Natalia 

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  Roberto Correa

  • April 17, 2021 02:50

  Same problem here. It is tedious and I start regretting the investment. Need a straightforward solution from your end rather than checking updates (both latest), WP caches optimisers and makeshift solutions.
  
  I like the product but this should be bulletproof by now.
  
  Need help. 
  
  Every five minutes is a "need to refresh issue" and I have hours of work lost...

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  Sandra Prunici

  • April 19, 2021 12:09

  Hi,

  Thank you for all these details! We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site?
  I have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Thanks!

   

  Best regards,
  Sandra

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