All explanatory message "something went wrong"

Dominik Oleksak

• October 09, 2020 10:23

Can't edit my website, tried in 3 different browsers (Firefox, Opera, Edge), please help

Brizy 2.0.13

Brizy Pro 2.0.6

Wordpress 5.5.1

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  Sandra Prunici

  • October 09, 2020 13:43

  Hi,

  Could you please open the Network when you have opened the Brizy editor and check if you receive this error https://jmp.sh/PcvTQNF? If you receive this, could you please contact your hosting provider and ask them to check this issue?

  To open the Network, please follow these steps https://support.monday.com/hc/en-us/articles/360002197259-How-to-Open-the-Developer-Console-in-your-Browser. This article is about how to open the Console but near the "Console" you can find also the "Network" https://jmp.sh/WvTIE1m.

  Thanks!

  Best regards,
  Sandra

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  Dominik Oleksak

  • October 09, 2020 14:11

  Hi,

  this is what I can see there

  

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  Sandra Prunici

  • October 09, 2020 14:17

  Thank you for checking this!
  I created a private ticket on this request. You had to receive a notification regarding this on email. Could you send to us in that private message the WP credentials to this site?

  Thanks!

   

  Best regards,
  Sandra

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  Dominik Oleksak

  • October 23, 2020 15:47

  Are yall ok there? I'm asking just because it could seem to one that no one is working there. Is there any super turbo big plus subscription plan to get any answer from you?

  

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  Sandra Prunici

  • October 26, 2020 08:16

  Hi Dominik,

  I'm sorry for our late response but we didn't receive the CPanel credentials to continue checking the problem you reported. We send you a reply into a new private ticket 9414, could you please send there the CPanel credentials?

  Thanks!

  Best regards,
  Sandra

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  Natalia Chitoroaga

  • October 27, 2020 15:59

  Hello Dominik,

  I've sent you a couple of messages to your email, and unfortunately no replies from your side.

  I've contacted Zendesk team and they told me that your messages didn't arrive in our email address, therefore, I don't have them in zendesk platform.

   

  I've just sent you a new message directly from our support email address.

  Can you please check? If you will not receive it, but you have another email, please write here in a comment (I will not approve this comment)

   

  Thanks!

  Natalia

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  Dominik Oleksak

  • October 27, 2020 23:48

  Hello Natalia,

   

  I received your email and responded to it. If you didn't receive email from me, I could send you my cPanel credentials directly here (and you will not approve the comment).

  BR,

  DO

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  Natalia Chitoroaga

  • October 28, 2020 19:57

  Hi Dominik,

  I think we have a problem here with the emails, I don't have your message - https://jmp.sh/OVWyZPp.

  Please, send me your email from which I should have a reply. Also, since we already lost a couple of days trying to solve this email/reply issue, leave your cpanel credentials here, I will not approve and delete your comment right after.

   

  Regards, natalia

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  Natalia Chitoroaga

  • October 29, 2020 20:28

  Thanks!

  Working on it.

   

  Natalia

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  Dominik Oleksak

  • November 10, 2020 20:59

  Hello Natalia,

  I really need to update my website so I'd like to ask you for your honest opinion - would it be better to create it from scratch (with another website builder) or will be there any solution of the issue in the near future? You can disapprove this comment and reply just with 1 (from scratch) or 2 (...), I just need to know. Thank you.

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  Sandra Prunici

  • November 11, 2020 11:52

  Hi Dominik, 

  We wrote to you 3 private tickets for you to send us the CPanel credentials because we need to check some files from there in order to provide with a solution or help you somehow but we didn't receive any response. I will create one more private ticket and please send us there the Cpanel credentials. You have to receive a notification on your email regarding this private ticket.

  Thanks!

  Best regards,
  Sandra

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  Dominik Oleksak

  • November 11, 2020 17:23

  Sandra,

  I'm not going to waste my time by screenshootting our communication. You can see reply of Natalia Chitoroaga from 29.10.2020, it's her reaction to my (by agreement disapproved) comment, in which I shared my cPanel credentials with you directly here (after x tries to pass it to you by email). So you can't say you don't have it, I wasted lot of my time by trying to share my cPanel credentials with you (your team) and now you tell me that I'm the wrong one here?

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  Dominik Oleksak

  • November 12, 2020 07:28

  BTW

  

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  Sandra Prunici

  • November 13, 2020 09:17
  • Edited

  Hi Dominik,

  I'm sorry for the last reply. I told with Natalia and she said that in shot time she will inform you with more details regarding the problem you encounter.
  In the meantime, could you please update the Brizy Free and Pro to the new versions? It will help to solve the problem you show us in the screenshot. At the moment we have the 2.1.4 version for Brizy Free and the 2.1.2 for Brizy Pro.

  Thanks!

  Best regards,
  Sandra

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  Dominik Oleksak

  • November 13, 2020 14:12

  

  

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