Can't sync blocks and layouts from WP to the cloud

Veatrice Glenn

• October 05, 2020 01:25

I'm not able to sync from WP to Brizy Cloud.  

I logged out and logged back in and updated to the latest Brizy and Brizy Pro Plugins.  I don't even have the option to call Sync in WordPress.  Please notify how to resolve issue.  I can't sync from WP to Brizy or Brizy to WP.

Thank you

 

 

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  Sandra Prunici

  • October 05, 2020 13:58

  Hi,

  Did you have activate the Whitelabel? If you have activated the Whitelabel, then the block and layout sync between Brizy Cloud and WordPress will not be available. Else, if you didn't activate the Whitelabel and you receive this problem, could you please try to open the editor in the Chrome browser?

  Thanks!

  Best regards,
  Sandra

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  Veatrice Glenn

  • October 05, 2020 14:27

  Hi Sandra,

  Yes I did have White Label on.  I turned it off, and the sync is now working.  Thank you.

  Will this always be the case?  Will we ever be able to have both Sync and White Label at the same time?

   

  Best

   

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  Sandra Prunici

  • October 06, 2020 07:55

  Hi,

  Yes, in such a way is working now the WhiteLabel. Many Brizy users said that they don't want when the WhiteLabel is activated to see the option to sync blocks through Brizy account because they don't want their clients to see Brizy name or Brizy account. Therefore we added this enhancement.

  Thanks!

  Best regards,
  Sandra

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