Projects disappeared in Brizy Cloud. Sites and projects gone.

Jeff Glass

• October 04, 2020 18:13

Projects disappeared from Brizy cloud.

After logging into Brizy Cloud, one of the projects as totally disappeared along with the sites/popups  

I logged in hoping to publish the site, and the whole project has gone. 

I hope it can be restored. 

 

1

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  Sandra Prunici

  • October 05, 2020 12:44

  Hi,

  I'm sorry but Brizy Cloud can't delete or hide some projects by itself. Do you have a link of that site? If the project was created in the guest account, I'm sorry to say but it will not be able to restore. The guest account was made for testing the Brizy features and options and not for creating live sites.

  Best regards,
  Sandra

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  Jeff Glass

  • October 05, 2020 19:49

  Hi Sandra, 

  You say a site can't delete itself, but there are enough posts with the exact same problem.

  The project did show up against the other project that I have in my account. If it is possible to be working on a site (For quite some time) and then inadvertently be logged in a guest account, and then the project shows alongside the other project making one to believe the site is backed up, then that is an issue that needs resolving, as there are a number of posts with sites that have disappeared. Regardless, I have found a link to the site, have you an email address to send the link?

  Thanks, 

  Jeff 

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  Sandra Prunici

  • October 06, 2020 09:58

  Hi,

  Could you please send us the URL link of the site you don't find in your account? If you don't want to make it public, let us know and we will hide it before approving your reply.

  Thanks!

  Best regards,
  Sandra

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  Jeff Glass

  • October 06, 2020 16:13

  Hi Sandra, 

  I do not wish to make the site public. The site address is ***

  Thanks

  Jeff 

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  Sandra Prunici

  • October 07, 2020 12:07

  Hi, Jeff,

  We encounter that the project you share us is located on another account on the and***an@gmail.com one. Could you please check it?

  Thanks!

  Best regards,
  Sandra

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  Jeff Glass

  • October 07, 2020 20:17

  You are a star (I'm an idiot!) I can now see what caused the confusion in that I was using 2 different email accounts. Simply put, I was logging into the wrong account..the dashboard may look similar, but the sites certainly aren't, and off course, the site has not been deleted as you said.. "Brizy Cloud can't delete sites or projects by itself" 

  Lesson learned. Sorry for wasting your time. I hold my head in shame for not seeing the obvious. Even though, I hold my head in shame, truth to be told I would have been scratching my head for some time thinking what happened to the site if you never pointed me in the right direction. Thanks for your help, it is really appreciated! 

  Many Thanks, 

  Jeff 

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  Sandra Prunici

  • October 08, 2020 10:23

  Hi, Jeff,

  Don't worry, it's ok, everybody can make some mistakes :). I'm happy to hear that you found the project and you can continue the work on it.
  Let us know if we can help you with something else!

  Best regards,
  Sandra

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