About updating the pro plugin

Arimichi Kondo

• October 02, 2020 05:14

This is about Brizy in WordPress.
Updating the Brizy Pro plugin is an error when the plugin is activated.

Once i disable it and update it, it's fine, but if it's automatically updated, it's an error and can't update properly.
As a result, the brizy free plugin will be updated, but the Pro will not be updated, and the page may be broken.

Please improve it so that you can update properly with the pro plugin enabled.

1

• 

  Sandra Prunici

  • October 02, 2020 11:02

  Hi,

  Could you please send us the error you received? Did you receive this error when the plugin is updated automatically? When you click on the "Update" is all working fine? Did you use a plugin for automatically update plugins? What plugin did you use?
  Thanks!

  Best regards,
  Sandra

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  Andre Rishi

  • October 25, 2020 18:34

  Hello there,

  I have the same problem. I have Brizy Pro installed and set my plugin to update automatically. I am trying to update to Brizy Pro 2.0.7. The Brizy Pro version will not update automatically for me nor will it update manually. 

  I have also tried deactivating the plugin and then updating it but it still will not work.

  How can I update to Brizy 2.0.7 in WordPress?

  Please see image below.

   

  Thank you.

   

  

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  Sandra Prunici

  • October 26, 2020 10:55

  Hi Andre,

  Thank you for the screenshot. From there, I found that the error is in that you don't activate the license key. Could you please generate a license key and activate it for this dashboard? Here is an interesting and useful video regarding this. You can skip to the 02:58 to see only how to activate the license.
  If you can't generate the license, this may mean that your license is expired and you have to update/renew it.

  Thanks!

  Best regards,
  Sandra

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  Andre Rishi

  • October 26, 2020 12:27

  Hi Sandra,

  Thank you for responding. My license key was already activated so this was not the problem for me.. I was able to update Brizy Pro by deactivating and then deleting version 2.0.6 and then manually uploading version 2.0.7. This worked. 

  The only problem I foresee is that I run Brizy on more than one website and I will have to do this manually for all of my websites whenever I need to update Brizy Pro and this will not be efficient.

  Please let the development team know that there is a problem with updating Brizy Pro. It may be that the Brizy free version interferes with the update, but I am just guessing.

  Thank you Sandra.

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  Natalia Chitoroaga

  • October 27, 2020 15:16

  Hello Andre,

  Thank you for your message.

  We are preparing a new Brizy PRO update right now. I will kindly ask you to allow us to check this updating issue directly in your WordPress dashboard. 

  Please, when we will have the new Brizy PRO version, send us a short message.

   

  Thank you!

  Natalia

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  Andre Rishi

  • October 28, 2020 05:39

  Sure thing.

  Thank you Natalia

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