CookieBot plugin causing errors with Brizy

Dara Coyne

• October 01, 2020 08:16

Hi,

I've recently installed the CookieBot plugin on Wordpress to be GDPR compliant on my client's website and if you choose to 'use necessary cookies only', there's errors with Brizy loading on the site.

Carousels, popups, number counters, and the hamburger menu on mobile are some of the noticeable errors.

If you select 'allow all cookies' and refresh the page, the site runs as normal.

Can you please advise?

Regards,

Dara

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  Sandra Prunici

  • October 01, 2020 11:04

  Hi,

  Could you please send us the URL link of a page where we can test this problem? I tried to configure the CookieBot for testing on my site but all seems to work fine https://jmp.sh/AHbV0YT.

  Thanks!

  Best regards,
  Sandra

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  Dara Coyne

  • October 01, 2020 11:15

  Hi Sandra,

  Thanks for your swift reply.

  The URL for the website is https://skyclad.ie/

  That's great to see Brizy is working as normal with the plugin installed on your website. Here's the issue from my end - https://jmp.sh/eqxEVhs

  If you need me to provide a login to the back-end of the website, please let me know.

  Regards,

  Dara

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  Sandra Prunici

  • October 01, 2020 13:37

  Hi, 

  I found that the same inconvenience happens when I select the "Allow all cookies". See here. Could you please check if this problem happens on non-Brizy pages too? Do you have the latest versions of Brizy Free 2.0.13 and Brizy Pro 2.0.6?

  Thanks!

  Best regards,
  Sandra

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  Dara Coyne

  • October 01, 2020 13:40

  Hi Sandra,

  There's no non-Brizy pages throughout the site. The site's theme is Astra Pro, could this be causing the issue?

  The website is running the most up to date versions for both Brizy Free and Pro.

  Do you have any more suggestions to resolve this issue?

  Regards,

  Dara

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  Sandra Prunici

  • October 01, 2020 15:11

  Actually, if a problem is caused by a plugin or the theme we can't do something more for this. I tested the same plugin and all are working fine. I suppose that in your case the problem can be in some settings or configurations. 
  I asked to test this plugin in non-Brizy page to make sure this problem isn't caused by Brizy plugins. For this, you can create a test page and edit it with theme editor (by the way, I am using the Astra theme too). After this, check if the similar problems are encounter on this page.

  Best regards,
  Sandra

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