Blocks/Page Layouts not saving

Jenny Parsons

• October 05, 2020 12:49

Hi, When I try to save blocks or layouts they just keep spinning and never get saved. The did a while ago but no longer, this is getting very frustrating and taking more effort and time.

Also its 30 seconds at least from 'edit with brizy' to fully loaded and ready to edit.

Please help

0

• 

  Sandra Prunici

  • October 06, 2020 07:11

  Hi,

  Could you please check if you have the latest version of Brizy Free 2.0.13 and Brizy Pro 2.0.6? Could you please try to delete the browser and site cache? Also, could you try to disconnect and then connect again to the Brizy account?
  If these will not help you, could you please temporary deactivate all external plugins and activate a WP default theme?

  Thanks!

  Best regards,
  Sandra

  0
• 

  Jenny Parsons

  • October 06, 2020 07:47

  Thank you for your very quick response.

  I am on the latest Brizy versions

  Site Cache deletion makes no difference

  Changing themes doesn't make any difference

  BUT

  Changing Browsers from Safari to Chrome does. Hooray.

  Thank you Sandra, you've got a happy customer.......again

  0
• 

  Sandra Prunici

  • October 06, 2020 13:45

  Hi,

  Thank you too for reporting this issue. I already informed our team regarding this and we will fix this problem on the Safari browser.

  Let us know if we can help you with something else.

  Best regards,
  Sandra

  0

Please sign in to leave a comment.