Brizy slider/carrousel ellement -> Tablet -> Number of columns

Stijn Van Der Pol

• October 05, 2020 12:33

Hello I have created a slider as a part of a block.

On the desktop version the slider shows one image per slide (which is correct).

How can I set the number of slides for the tablet view? 

Working with Brizy pro in Wordpress.

 

Thanks,

Stijn

 

0

• 

  Sandra Prunici

  • October 06, 2020 07:07

  Hi,

  If you use the Carousel element and if you want to display a different number of columns on a slide on the table mode, you have to activate the tablet mode and go to the Carousel element. There you have to access the tablet settings and select a number of columns you want to display on the tablet mode. See here https://jmp.sh/0aJgXfC.
  If you don't see this option, please make sure that you have the latest version of Brizy Free 2.0.13 and Brizy Pro 2.0.6.

  Thanks!

  Best regards,
  Sandra

  0
• 

  Stijn Van Der Pol

  • October 06, 2020 08:15

  Hi Sandra,

   

  thanks for the quick response.

  Unfortunately I cannot find the functionality.

  I am using Brizy Pro 2.0.6

   

  Please refer to the screenshot.

  The only option I find is to show or not show the carousel. Or am I missing something?

   

  Thanks,

  Stijn

   

   

  

  0
• 

  Sandra Prunici

  • October 06, 2020 13:55

  Hi,

  Could you please see here https://jmp.sh/s3doUYh? Also, could you please make sure you have activated the latest version of Brizy Free 2.0.13? The Brizy Free should be the same activated on the site and to be up-to-date because the Brizy Pro is an extension of Brizy Free. 

  Thanks!

  Best regards,
  Sandra

  0
• 

  Stijn Van Der Pol

  • October 06, 2020 14:16

  Thanks again for the quick response.

  I have understood the workings, and I have both Free and Pro updated to the latest version.

  The carousel button simply doesn't show on the tablet mode.

   

  Though I can not reproduce what the problem is.. I have solved the it now, by rebuilding the carousel from scratch.

  The problem does not appear anymore.

   

  Thanks for the support

   

   

  0
• 

  Sandra Prunici

  • October 07, 2020 08:16

  Hi,

  Thank you too for informing and updating us regarding this issue! Great to know that all is fine now.

  Best regards,
  Sandra

  0
• 

  Jamie Flear

  • February 02, 2021 15:23

  Hi Sandra

  I am having exactly the same problem as described above. I have a number of carousels on my site and cannot build them all again from scratch as mentioned. Do you know if this can be fixed soon?

  Many thanks

  Jamie

  0
• 

  Sandra Prunici

  • February 03, 2021 13:31

  Hi,

  Could you please check if you have the latest Brizy Free 2.2.7 and Brizy Pro 2.2.3 version? 
  Could you please go to the tablet mode of the builder and access the Carousel general settings https://jmp.sh/uQzeSO0? There you can find the Column option to customize the number of columns is displayed in the tablet mode.

  Thanks! 

  Best regards,
  Sandra

  0
• 

  Jamie Flear

  • February 03, 2021 13:51

  Hi Sandra

  Yes I have 2.2.7 and 2.2.3 versions installed. I'm afraid I don't get the same options. Not sure how to fix this, could it be that my carousel is in a column on half of the screen?

  Kind regards

  Jamie

  

  1
• 

  Sandra Prunici

  • February 03, 2021 16:19

  Hi,

  No, it isn't related to the column where is added the Carousel element. Even if the carousel is added on the 50% column, all carousel option have to be displayed. Could you please make one more check? Could you please temporary deactivate all external plugins (except Brizy Free and Brizy Pro) and activate a WordPress default theme? Do you receive the same problem?

  Thanks!

  Best regards,
  Sandra

  0
• 

  Jamie Flear

  • February 03, 2021 16:56

  Hi Sandra

  I have done what you ask and still have the same issue I'm afraid. I activated the twenty seventeen theme and deactivated all plugins. Hopefully it's clear by the screenshots and as you'll see is the same outcome.

  Desktop is fine:

  

  Tablet view can only see Eye icon.

  

  Thanks for looking into this as it's puzzling me!
  Jamie

  0
• 

  Sandra Prunici

  • February 04, 2021 08:40

  Hi,

  Thank you for all these details!
  I have created a private ticket on this request. You had to receive a notification regarding this on email. Could you send us in that private message the WP credentials to this site?

  Thanks!

   

  Best regards,
  Sandra

  0
• 

  Jamie Flear

  • February 04, 2021 09:27

  Thanks Sandra I have replied to your email.

  Jamie

  0
• 

  Sandra Prunici

  • February 04, 2021 14:51

  Hi,

  Thank you for informing us regarding this! I will post there the reply I send you in the private ticket to be available for all other users that face this inconvenience We could reproduce the problem on your dashboard and found that it is related to the Arrows. On your carousel elements, the arrows aren't set-up and this generated this inconvenience. When I added the Arrows, all started to work fine. Therefore, I set-up the Arrows (for the last carousel from the Service page), go to the tablet mode, set-up the Carousel with 1 column and then go to the desktop mode to disable the arrows. All seems to work fine now.
  I already informed our team regarding this inconvenience and they will investigate this issue.
  
  I'm sorry for this problem and thank you for your patience and collaboration.

   

  Best regards,
  Sandra

   

  0
• 

  Jamie Flear

  • February 04, 2021 15:03

  Excellent thank you Sandra! Hopefully someone else will find this useful.

  Jamie

  0
• 

  Sandra Prunici

  • February 05, 2021 08:50

  Thank you too!
  Have a great day!

  Best regards,
  Sandra

  0

Please sign in to leave a comment.