Team Member invite not working

Brian Wallace

• September 30, 2020 16:52

Hello, 

I'm trying to invite a team member to an account. They got the email, clicked the link and set up an account, but they can't see the website account I set up for them. They see where they can make a new project, but under the dropdown menu it's not showing the account I set up form them.

Under the team tab on my account it still says pending.

They've verified their account so it should work. please help. 

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  Sandra Prunici

  • October 01, 2020 08:49

  Hi, Brian,

  Could you please ask the team member to check again the inbox and accept your invitation? At the first time, when he accessed the link from the email he doesn't have a Brizy account and we asked him to create a new one. Now, he has to go back to the same message and accept your invitation. After this, he will have access.

  Thanks!

  Best regards,
  Sandra

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  Brian Wallace

  • October 01, 2020 13:57

  Okay, I will. In the future is there a way for a person to reverify their account if they didn't get or see the original message?

  Thanks 

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  Sandra Prunici

  • October 02, 2020 07:12

  Hi,

  At the moment if a user didn't have access to one subaccount where he was invited, he won't have an access to that subaccount. Also, the user who invited him, see that the invitation is in "Pending" - this means that the user didn't accept yet the invitation.

  Thanks!

  Best regards,
  Sandra

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