Popup's button destination link not updating on site

Frank Kjerstein

• October 01, 2020 20:54
• Edited

The website at https://din-psykolog-randers.dk has a button named "Priser" => https://a.cl.ly/Jrugv6lq which activeates nicely, but keeps showing and old URL "/" (root site URL) even though another URL (https://din-psykolog.dk/bestil-tid) has been saved bu Brizy UI for days, it never updates on the site. Everything else updates nicely. If I change links or text on the page, images, etc. Bu the popup button's destination URL keeps the "/" on the website, while the admin area of Brizy shows the right destination URL.

How do I make the destination URL update and display the right link?

https://a.cl.ly/2NujxyXq

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  Sandra Prunici

  • October 02, 2020 09:29

  Hi, Frank,

  I checked the pop-up you showed us and I find that the bottom from pop-up is set-up with the homepage URL. See here https://jmp.sh/pEvzqfI. In this video, when I hover the button, you can see in the left-bottom corner of the window this URL https://din-psykolog-randers.dk/ that is the same as the site. In the last screenshot you send us, I can't see the full URL you set. Could you please send us a screenshot with the end of the URL you added for that button? 

  Thanks!

  Best regards,
  Sandra

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  Frank Kjerstein

  • October 02, 2020 10:04

  Sure. The full URL is https://din-psykolog.dk/bestil-tid and here is a screenshot from the Brizy UI of (only) the END of the URL (so not af full URL, just the appended bit for the first screenshot) on the button's link => https://a.cl.ly/4guJzW8P

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  Sandra Prunici

  • October 02, 2020 12:18

  I didn't ask you but I suppose that you encounter this problem on the brizy Cloud project if you posted this problem in the "Brizy Cloud" section. Therefore, could you please check if your account is verified? Could you go to the Settings -> Code Injection? Do you see this view https://jmp.sh/Y06EUPD? If so, could you please click on the "Send validation email"? After this check the email you created the Brizy account. There you have to receive a validation email from us. You have to open it and click on the "Validate" button. After you validate your account, please go back to the Brizy Cloud project and make a refresh and try again to add the link to the button. After this Update all these modifications.

  Thanks!

  Best regards,
  Sandra

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  Frank Kjerstein

  • October 04, 2020 17:34

  I have a paid version of Brizy cloud, that is right!

  My account does not show the validation screen. => https://a.cl.ly/z8uYqW8A

   

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  Sandra Prunici

  • October 05, 2020 13:49

  Hi,

  Could I please ask how did you publish the site? What method did you use?

  Thanks!

  Best regards,
  Sandra

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  Frank Kjerstein

  • October 05, 2020 15:29

  Well, I tried several, including Brizy Cloud hosting originally, but lately moved on to the other options, and is currently on Netlify via Github as publishing option for the custom domain.

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  Sandra Prunici

  • October 06, 2020 12:30

  We checked with the team the site and found that the site isn't reachable https://jmp.sh/MKNebeX and for this reason, the modification you made on the site wasn't displayed on the live site. We deleted the domain to check if there aren't some connexion problem and found that the problem was in the DNS settings, seems that they were incorrect set. Now your site is available on https://randers.brizy.site/ URL. Now, could you please reconnect the site with the Netlify and follow all the steps and recommendation from this article https://support.brizy.io/hc/en-us/articles/360044234652-How-to-connect-your-Netlify-account? Also, please make sure that you will connect correctly the DNS.
  Thank you!

  Best regards,
  Sandra 

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