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Track support activities

Kasra Moghaddam

Simple question! When I go to my activity section of my account, I can't update the old email address that I no longer have access too how can we change this email address

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Comments

13 comments

Date Votes
  • Natalia Chitoroaga

    Hi Kasra,

    Since we are discussing email addresses (personal data), let's keep our discussion in zendesk. 

     

    Thanks!

    Natalia

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  • Kasra Moghaddam

    Not sure why you guys don't want to fix this! maybe is the language barrier, this is my current problem with BRIZY?

    Watch the video below

    https://www.loom.com/share/308c6ac9c3a84217aa4cd03526dabf76

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  • Kasra Moghaddam
    • Edited

    u want me to be polite with you, so I'm asking u fix it or refund me now.

     

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  • Kasra Moghaddam

    what if I search my name in the search bar on https://support.brizy.io/does my ticket show always?

     

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  • Sandra Prunici

    Hi,

    I notice that my colleague Natalia, already send you a response in the private ticket. We want to help you but we also need your cooperation in this. Could you please respond to Natalia on the question she asks you in that private message?
    If you want to change the email address of your Brizy account, you can try to go to https://www.brizy.io/account/profile (log-in Brizy account with this email) and from there change the current email.

    Thanks!

    Best regards,
    Sandra

    -1
  • Kasra Moghaddam
    • Edited

    And I'm telling all of you this is the message Im Getting...

    oops
    You do not have access to this request
    You will need confirm your email address before you can view it.

    Click here to edit your profile settings and confirm your email

    I don't have access to this email address is this something you can fix yes or no?

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  • Kasra Moghaddam
    • Edited

    I'm not trying to change my account email I want to change the email that let me track support activities.

    Watch this for yourself 

    https://www.loom.com/share/308c6ac9c3a84217aa4cd03526dabf76

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  • Kasra Moghaddam

    Im not saying this Your platform is saying...

    The name, profile photo, phone, and email are set automatically. You can't change them here.

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  • Sandra Prunici

    Could you please give us more details? The video you send us isn't a bit hazy. Could you please say us what email did you use for tracking support activities? How do you set this? Also, could you send us a video with all details how did you come here https://www.loom.com/share/308c6ac9c3a84217aa4cd03526dabf76? 
    We encounter that on your account you have attached 3 different emails, see here, did you need all of them? As you can see the last email isn't verified, therefore, you have to approve it from the Brizy account.

    Thanks!

    Best regards,
    Sandra

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  • Kasra Moghaddam

    I sent everything to Natalia on the other open chat tell her to see it

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  • Sandra Prunici

    Hi, Kasra,

    In your account, we encounter 2 additional emails. See here https://jumpshare.com/v/jlQOfqeVsEREhcTp0u5Y. The last one isn't verified. Do you need it? We can delete it if you don't need it. We found that you exactly with this email do you have some troubles. If you need it, please access it and approve it.

    Thanks!

    Best regards,
    Sandra

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  • Kasra Moghaddam

    Hello dear how do I access kasrammarvel@gmail.com to approve can you please make it happen for me?

    This would fix the tracking issue right? cheers!

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  • Sandra Prunici
    • Edited

    Hello dear,

    We updated your account and in the private ticket, we send you the new password. Could you please check if all is fine now?

    Thanks!

    Best regards,
    Sandra

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