Images aspect ratio issue on Mobile and Tablet

S R Savoor

• September 23, 2020 14:22

Hi

I have subscribed to Pro, and started converting my site to Brizy.

But during this I have run into a major issue.

I have used a pre-made block and inserted images ... you can see this at https://staging1.theonestudio.uk/inside-the-the-one-studio

As you can see when you scroll there are three images (2 lights and 1 swatches) that are the wrong perspective when viewed on a tablet or phone. This also happens when I preview in tablet or phone view.

What do I need to do to sort this?

Hope you can assist as it is now holding me up.

Jay

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  Natalia Chitoroaga

  • September 24, 2020 13:17

  Hello!

  Thanks for the post.

  Can you give us permissions to check the preview of this page? It is unavailable for us - https://bit.ly/2RSo1KT 

  Thank you!

  Natalia

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  S R Savoor

  • September 24, 2020 13:38

  Hi Natalia

  I waited and waited, then I eventually used a custom design. But the issue was with the following pre-defined block.

  

  When viewed in Mobile view, this was giving distorted images with the wrong aspect ratio.

  Also, another problem I have is licensing.. I have paid for a Pro license (3 sites) but this license is only accepted on the main site (theonestudio.uk) and NOT on the staging site. Whenever I add the license key, it takes me to the main site WPADMIN Plugins page!

  theonestudio.uk:

  

  staging1.theonestudio.uk:

  

  When I am on the staging site, the block etc show PRO LOCK on them.

  I would like to provide you credentials, but can I provide them here on this support site? Is it Private? I will also need to unlock the Wordfence.

  Jay

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  Natalia Chitoroaga

  • September 28, 2020 13:11

  Hello!

  I short update here about how we solved this question:

  In the staging dashboard, in Wordpress>>Settings>>General -- we corrected the WordPress Address URL: https://bit.ly/2S6UAEY

  All my Best,

  Natalia

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