Brizy post template Post Content element formatting

Magdel Steyn

• September 21, 2020 23:08

I've created a Brizy Template for single blog posts and used the Post Content element to display the content ( and set Display Conditions to Single and include "all posts"), but ALL THE FORMATTING  is stripped out. I've read at least 3 other posts from the community about the same thing, most 5+ months old with answers of "we know there is a problem" and "we are working on it" but its still a problem. (we are running the latest versions of Brizy and Pro)

Is there any update on this? I've been waiting for a fix (that works) for months and its now about to start costing me clients, and considering switching to another page builder (which I do not want to do because Brizy is definitely the most user-friendly). But this is a big issue.

Any feedback and update would be appreciated.
Thanks

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  Alex

  • September 22, 2020 14:13

  Hi,

  can you please confirm you have this issue with the latest Brizy version - Free 2.0.12 and PRO 2.0.6? Many problems have been fixed and it is strange to hear that now.

  Also, try to create a new template but first set the display conditions, save the template, and after that add content to the template.

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  Justin Sullivan

  • September 22, 2020 19:25

  I am also having a similar problem.

   

  None of my spacing is preserved in the post content element

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  Alex

  • September 23, 2020 14:15

  Can you please confirm the things asked in my comment above?

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  Nagy Gabor

  • October 05, 2020 09:49

  I am having the very same issue. I created new template, set display conditions, added post content element, it looks fine on the preview but messed up in live.

  WP 5.5.1, Brizy 2.0.13, Brizy Pro 2.0.6

  Can you please help with this?

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  Alex

  • October 05, 2020 14:56

  Hi,

  do you have the same problem if you disable all your external plugins? Can you send a screenshot of the WordPress editor and Brizy front so we can see the difference?

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  Justin Sullivan

  • October 05, 2020 16:28

  Alex,

   

  I have been sending screenshots and emails to support to document all of this with no response.

  Included are the preview/live discrepancies. 

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  Justin Sullivan

  • October 05, 2020 16:29

  Here's my unansered thread of emails:

   

  

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  Nagy Gabor

  • October 06, 2020 08:34

  I have disabled all plugins, except brizy and brizy pro, no difference.

  Here are the screenshots, p elements are missing, therefore everything is messed up in content.

  preview:

  

  actual page:

  

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  Alex

  • October 06, 2020 14:28
  • Edited

  Hi,

  @Nagy Gabor I have created a private ticket for you so please send your login details there and we will look into it. Thanks.

  @Justin Sullivan that's strange. We have not received any messages from you either here or directly via email. There are no messages from you in the Spam folder too. Only this one. I have created a private ticket for you as well, so please send us your login details and we will see what happens on the site.

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  Natalia Chitoroaga

  • October 08, 2020 11:43

  Fixed for both users.

  A general fix will be added in the next update.

   

  Greeting to all!

  Regards, Natalia

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