Problem with contact form

Jerem V

• September 15, 2020 19:24

Hello,

It's really urgent because our business is based on the leads we receive on our site.

The Brizy forms have been working very well until now. But today all the Brizy forms don't work anymore on our site. We no longer receive leads in our wordpress administration and we no longer receive any mail in our mailbox.

We use the latest versions of brizy and brizy pro. I disabled all our plugins to see if it was a problem with them, I also tried to download the brizy pro plugin again but the problem persists. I can't find the solution...

What's happening? Are there any problems with the forms at the moment?

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  Jerem V

  • September 15, 2020 22:10

  I found the problem, it's your last update of "Brizy Free" (Version 2.0.10) which has a bug and doesn't make the forms work anymore. I went back to version 2.0.9 and the forms work now. You need to fix your last update because no more forms will work for all your customers. It's a big problem!

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  Alex

  • September 16, 2020 10:36

  Hi Jeremie,

  This is already inspected by our developers. If the problem is general we will come back with an update if the problem is individual we will get back to you for the login details and fix the problem on your website. Sorry for the created inconvenience.

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  Jerem V

  • September 16, 2020 10:39

  Ok let me know. Thanks.

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  Alex

  • September 16, 2020 12:45

  Please update the plugin to 2.0.12 and check again. It was fixed. Sorry for the created inconvenience. 

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  Jerem V

  • September 16, 2020 14:13

  Ok it works now. Problem solved. Thanks.

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  Alex

  • September 17, 2020 13:11

  Anytime ;) 

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