SSL/Https Missing

Hasitha Chandrasekara

• September 15, 2020 18:03

Hi,

I have connected a custom domain via Brizy but the free SSL/Https hasn't been installed  even after 48 hours.

I followed this tutorial to setup the domain: https://support.brizy.io/hc/en-us/articles/360041764052-Custom-domain-A-Record-Redirect-?_ga=2.135656053.599040963.1600188187-101960219.1599834687

Link: http://www.thesketchbot.com/

Any help would be appreciated.

Thanks!

1

• 

  Sandra Prunici

  • September 16, 2020 10:23

  Hi,

  Could you please check if the Current data from the DNS settings of the Brizy Cloud project are marked with green https://jmp.sh/SKg4FlS? Also, could you send us a screenshot with how did you register the A record and Cname record? Do you have set only one A record?

  Thanks!

  Best regards,
  Sandra

  1
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  Hasitha Chandrasekara

  • September 16, 2020 10:36

  Current data is not green. Screenshots attached below:

  Brizy Cloud: https://jumpshare.com/v/ZEOXquNPhE5GtQhDr6OH

  Namecheap settings: https://jumpshare.com/v/itZPRWwW2eJZhRM8kpmt

  Thanks!

   

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  Hasitha Chandrasekara

  • September 16, 2020 10:44

  Also, I have setup email forwarding for this domain under mail settings.

  Screenshot: https://jumpshare.com/v/9SCreaYL3nrU3iyb2dbU

  0
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  Sandra Prunici

  • September 16, 2020 14:22

  Hi,

  At the moment, isn't possible to set-up the email for the domain you host in Brizy Cloud. This feature will have a bit later. 
  Regarding the SSL certificate, A record and Cname record - could you please send us the screenshots but without hiding the A record and Cname record. In this case we will be able to check how did you configured them because, from the screenshot you send from Brizy Cloud, we found that the Cname and A record aren't set-up.
  
  

  Thanks!

  Best regards,
  Sandra

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• 

  Hasitha Chandrasekara

  • September 16, 2020 16:10
  • Edited

  namecheap screenshot: https://jmp.sh/zvCnBLi

  brizy screenshot: https://jmp.sh/ANI6TSR

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  Hasitha Chandrasekara

  • September 17, 2020 16:44

  Any update? 

  0
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  Sandra Prunici

  • September 18, 2020 08:36

  Hi,

  I'm sorry for the late response. We are still waiting for a response from our developers. As soon as I will receive it, I will inform you too. Please let us a bit more time for this.

  Thank you!

  Best regards,
  Sandra

  1
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  Hasitha Chandrasekara

  • September 18, 2020 09:58

  Noted, Thanks!

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  Ed Domingo

  • September 21, 2020 10:25

  Hi Sandra,
  
  Adding to this post. Our website is also not secured yet.
  
  Brizy screenshot:
  

   

  Domain screenshot:
  

  Thanks!

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  Natalia Chitoroaga

  • September 22, 2020 14:22

  Hello Hasita!

  We can not help you with the DNS records, for your project. The A record is not fully propagated: https://bit.ly/3cnvJ9c  and we receive "no A record" from our servers.

  You need to contact your hosting provider and ask them if they can help you. 

  I kindly request to keep us updated with this issue.

  Thank you!

  Natalia

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  Hasitha Chandrasekara

  • September 22, 2020 18:18
  • Edited

  Namecheap support convo:

   

  Support: I've updated the DNS zone for your domain name. Allow up to 30 minutes for the changes to be accepted globally.
  

  Hasitha Chandrasekara:will that resolve the issue?

  Support:Yes, the host records will work properly after the propagation.

   

  Update: Issue resolved.

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  Natalia Chitoroaga

  • September 22, 2020 18:58

  That's great! Thank you for this update.

   

  Ed, please, delete the AAAA record from your list.

   

  Regards, Natalia

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  Sauro Chiassai

  • November 23, 2020 14:19

  I have the same problem, the site don't show the ssl certificarte...please help me...

  I have already contacted the domain provider but he told me that everything is ok.
  The problem is the brizy side that has to force http into https ...
  can you shed some light on this problem please?

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  Sandra Prunici

  • November 24, 2020 09:09

  Hi Sauro,

  Could you please check if you followed all the steps from here to publish the site using the Custom Domain method? We recently updated this article and add some valuable notes.
  Do you have set-up only a Cname and A record? Could you check if you don't have an AAAA record? Could you send us a screenshot with how did you set these record on the domain provider? Could you send the URL link of this site? If you don't want to make them public, let us know and we will delete them before approving your reply.

  Thanks!

  Best regards,
  Sandra

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  Glen Sutton

  • December 10, 2020 02:13

  I’ve been trying to get this resolved. I also have an issue with SSL on my client’s site: www.deanphc.com

  It says “this connection is not private” in Safari. I also checked in duck duck go and it allowed to visit the site unlike Safari BUT told me it is unencrypted. I have the settings correct inside Brizy for this site. Can someone please help me get this resolved. The other ticket has been unresolved and this needs fixed. Please. 
  
  

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  Sandra Prunici

  • December 10, 2020 15:16

  Hi Glen,

  I checked the site you send us in the Chrome and Safari browsers and in both cases all is working fine. See here a screenshot from Safari and here from the Chrome. Could you please check again?

  Thanks!

  Best regards,
  Sandra

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