Problem with your editor Brizy Pro

jules duplantier

• September 21, 2020 14:14

Hello, I have been facing a problem with your editor Brizy Pro for a few weeks now. I work with the 1KUBATOR brizy pro account. Here are the different problems I am encountering: Each time I click on an icon or button, an error message quickly appears and then my page closes with simply written "somthing whent rong" in red. I also can't click on the different functions of the editor such as the change of media and colour. Most of the functionalities don't respond when I click. I am sending you 2 photos illustrating my problem.
Thank you very much.

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  Natalia Chitoroaga

  • September 22, 2020 12:53

  Hello Jules, 

  Please, let me know if you have the latest Brizy updates:

  Brizy FREE 2.0.12

  Brizy PRO 2.0.6.

   

  Thank you!

  Natalia

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  jules duplantier

  • September 23, 2020 09:19

  Hello,
  I just checked, I have the version 2.0.12 for free.
  But the Pro is still at version 0.0.34, how do I update it ?

  Thanks a lot

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  Alex

  • September 23, 2020 14:30

  Hi,

  you have a very old version. It will be better if you update the plugin manually. To do this you need to delete Brizy PRO plugin, download the latest version from your Brizy account and install it on your WordPress site.

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  jules duplantier

  • September 24, 2020 13:22

  Thank you for your response.

  I still can't figure out how to download the latest version of brizy pro. I am always requested to choose a subscription but I already have my licence. I would just like a download link :)

  Thanks

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  Alex

  • September 25, 2020 14:20

  In fact, it is a download button that can be found in your Brizy account: https://jmp.sh/1wjccFN

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