Blocks moving on their own

Geeky Designs

• September 17, 2020 07:36

Hi 

I keep finding that blocks keep on rearanging themselves within my website, Its getting to be a problem with my clients calling me. I have noticed this morning that on my own site the blocks that show my team have swaped postions the block with myself in should be at the top of them both. Please see images. First one is the blocks moved and the second is my about page and this is where they should be. I will not move them incase you want to look at it.

 

Thanks

Dan

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  Sandra Prunici

  • September 17, 2020 11:29

  Hi,

  I'm sorry but the Brizy builder can't move by itself the blocks inside the page and we didn't find this issue. Could you please guide us on how to reproduce this inconvenience? We will want to investigate this problem.
  Also, could you please check if you have the latest updates for Brizy Free (2.0.12) and Brizy Pro (2.0.6)?

  Thanks!

  Best regards,
  Sandra

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  Geeky Designs

  • September 17, 2020 11:41

  They do move or rearange themselves I have taken another screenshot and they are back to normal now. I know it sounds really strange but it is happening. Have a look at the two images and the two blocks with our pictures in swapped postions for some reason.

   

  

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  Sandra Prunici

  • September 17, 2020 14:31

  Could you please send us a video with this problem? How we can reproduce it? Maybe there is a plugin or theme inconvenience. Could you please try to deactivate all external plugins and activate a WP default theme?

  Thanks!

  Best regards,
  Sandra

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  Pietro Saccomani

  • January 27, 2022 19:11

  This happens all the time on our website too.

  It happens at random times, frequently enough to be a problem. Editing a global element on one page is sometimes a trigger.

  I've just had to again move things in the right place. Is there a solution?

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  Pietro Saccomani

  • January 27, 2022 19:12

  @Dan did you manage to find a solution?

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  Mihail Stremenovskii

  • January 28, 2022 13:43

  Hello!
  My name is Mihail, from Brizy support team.

  Can you please specify, does it happens on WordPress or Cloud?

  Also, can you add the link to your website?

  Kind regards,

  Mihail

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  Pietro Saccomani

  • January 28, 2022 20:08

  Hi Mihail, how can we reach you over email?

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  Mihail Stremenovskii

  • January 31, 2022 09:03

  Hello!

  I've created a private ticket, you should receive an email notification regarding this. 
  In this ticket, please, provide us with more info.

  Kind regards, 
  Mihail

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  Permanently deleted user

  • February 10, 2022 07:37

  Hi All,

  We are glad to inform you that this issue has been fixed. Please, clear the browser cache and check if everything is working at your end.

  Best regards, Nelea

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  T. KUPERUS

  • July 29, 2022 07:37

  Hi experiencing the same problem what is the fix for WordPress?

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  KC George

  • July 29, 2022 10:54

  Hi Kuperus,

  I have a created a private ticket for you. Please look for an email from support@brizy.io. Please reply to the email with your WordPress credentials. We will advice you on how to get rid of this issue.  

   

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