Menu have wrong color and can't update plugin

Lai Yen

• September 15, 2020 06:09

https://imgur.com/a/pp6mTwR

Menu text have a wrong color since one of the past update.

And I think this isn't my fault because I didn't update new things for a long time.

there is another question is I can't update the plugin 

https://imgur.com/a/MgGshLZ

The red text is translation,I translate the failed message from Chinese

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  Alex

  • September 15, 2020 13:34

  Hi,

  Is your menu created with Brizy? What happens if you manually reset the colors? 

  Regarding the plugin update: looks more like a WordPress issue. Can other plugins be updated without any problem? Try updating the plugins manually. You can do this by deleting the current versions and manually installing the latest versions: https://www.wordfence.com/learn/how-to-manually-upgrade-wordpress-themes-and-plugins/#upgrading-wordpress-plugins-manually

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  Lai Yen

  • September 17, 2020 05:50

  Hi,

  Yes,All of the things in this page are created with brizy

  Could you told me where I can manually reset the menu color?

   

  All the other plugin can update without any problem, And today when I update to 2.0.12,the problem is still there.

  If I deleting it and installing it again,Is it possible to affect other pages(Like pages that made with brizy will shut down or any other)

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  Alex

  • September 17, 2020 14:05

  Hi,

  There is no separate option to reset the colors but you can set the color in the settings element and save the page. This is how you do a "fictitious" reset: https://jmp.sh/M2OS2Gx

  Regarding the update: try to update it manually. If you delete the plugin and then install it, your pages will not suffer.

   

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  Lai Yen

  • September 21, 2020 18:10

  Sorry for the late reply,

  https://imgur.com/a/pfC9CPI

  I changed the active one and get this result,but it still wrong.

  I'll try manually update the plugin.

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  Lai Yen

  • September 21, 2020 18:21
  • Edited

  Hi I try to install the plugin manually and get this message:

  Can't copy the file:brizy/public/editor-build/154-wp/templates/resolves/HopeProjectdetails.json 

   

   

  --------------------------------------

  I update it more than 5 times and it finally successful,I don't know why this problem happened

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  Alex

  • September 22, 2020 13:56

  Hi,

  do you have the same problem with menu colors with the latest Brizy versions?

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  Lai Yen

  • September 24, 2020 12:55
  • Edited

  No, I think this problem is from 2.07 or 2.08 because I hasn't edited my page fro a long time, I just update the plugin for the system safety.

  And when I update 2.0.13 today , It can't update again.

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  Alex

  • September 25, 2020 14:18

  To understand correctly: you now have version 2.0.7 installed and you cannot upgrade to 2.0.13? In the previous message you told me that you have already updated the plugin to the latest version which should have been 2.0.12.

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  Lai Yen

  • September 30, 2020 19:17

  I'm now at 2.0.12 , Two of the problem:

  Menu has wrong color starts at: I can't really know this,but it still wrong

  Can't update directly:2.0.7 or 2.0.8,I have to update it many times or just update it lately , and it can be update,but now I can't update to 2.013.

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  Alex

  • October 01, 2020 20:31

  Hi,

  I have created a private ticket for you so please send your login details there and we will look into it. Thanks.

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