ThemeFuse user

Rafael Silva

• September 10, 2020 14:33

Important: Support on ThemeFuse.com will be offered until 1 March 2020.
We've moved all our themes into our Brizy website builder plugin for WordPress.
ThemeFuse customers get 2 years of Brizy PRO that contain all ThemeFuse layouts (Contact us)

 

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Error1001

Ray ID: 5d09d3308c1ff758 • 2020-09-10 14:26:36 UTC

DNS resolution error

What happened?

You've requested a page on a website (support.themefuse.com) that is on the Cloudflare network. Cloudflare is currently unable to resolve your requested domain (support.themefuse.com). There are two potential causes of this:

• Most likely: if the owner just signed up for Cloudflare it can take a few minutes for the website's information to be distributed to our global network.
• Less likely: something is wrong with this site's configuration. Usually this happens when accounts have been signed up with a partner organization (e.g., a hosting provider) and the provider's DNS fails.

Cloudflare Ray ID: 5d09d3XXXXXff758 • Your IP: XXXXX • Performance & security by Cloudflare

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  Sandra Prunici

  • September 11, 2020 08:18

  Hi, Rafael,

  Yes, since March 1, 2020, we cancelled the support for ThemeFuse themes but for all ThemeFuse users, we offer 2 years of using Brizy Pro. If you want to receive this license, please send us the email of ThemeFuse account and the email of the Brizy account. We will check the ThemeFuse account and if all will be verified we will add the license into your Brizy account.
  Thanks!

  Best regards,
  Sandra

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  Karina Silva

  • February 22, 2021 19:10

  Hi Sandra, 
  I'm also a themefuse user. Where should I send the email to benefit from this license?

  Thank you

  Best Regards,

  Karina 

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  Sandra Prunici

  • February 23, 2021 16:43

  Hi Karina,

  You can send here the email from the ThemeFuse account and from the Brizy account. If you don't want to make them public, let us know and we will delete them before approving your message.

  Thank you!

  Best regards,
  Sandra

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  Karina Silva

  • February 24, 2021 03:19

  Thank you Sandra :-) 

  Both accounts are with the email: (not public please :P)

  Have a great day

   

   

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  Sandra Prunici

  • February 25, 2021 06:59

  Hi,

  I asked our manager to check your Themefuse Account and add in your Brizy account the Brizy Pro license for 2 years and he said that in your account with the email you send, you already have the Brizy Pro license. Could you please check it?

  Thanks!

  Best regards,
  Sandra

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