Can't Sync Layout from WP to Cloud

Alexander De Souza

• September 10, 2020 18:10

Hey guys!

Same problem here: https://support.brizy.io/hc/en-us/community/posts/360072258031-can-t-sync-blocks-and-layouts-from-WP-to-the-cloud?input_string=Can%27t%20Sync%20Layout%20from%20WP%20to%20Cloud. 

Can't sync items from WP to Cloud, nor blocks neither layouts are exported to Cloud. However I can export from Cloud to WP.

Can I get a quick help? We need to run a campaign and we're stuck on this part and it would get really annoying if we need to redesign the page on cloud. 

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  Sandra Prunici

  • September 11, 2020 11:21

  Hi,

  Could you please try to disconnect from Brizy account and then connect again? If after this, you will still not be able to sync blocks and layouts, could you please update the Brizy Free and BrizyPro to the latest versions?
  Now we have the 2.0.8 version for Brizy Free and the 2.0.5 - for Brizy Pro.

  Thanks!

  Best regards,
  Sandra 

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  Brian Wallace

  • September 11, 2020 19:54

  disconnecting and reconnecting worked for me. Thank you!

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  Alexander De Souza

  • September 14, 2020 03:12

  Hey, Sandra!
  
  I updated them and I also tried everything, I contacted my server's support by the way and it seems like there's nothing wrong with them. 
  
  It's still not working.
  
  Console always shows the same errors whenever I try to sync a layout from WP to Cloud.

  
  Failed to load resource: the server responded with a status of 404 ()
  editor.js:1 Uncaught (in promise) SyntaxError: Unexpected token < in JSON at position 0

  
  
  And if I try to manually sync it, I always get the "Unsuccessful sync" message.

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  Sandra Prunici

  • September 14, 2020 09:16

  Hi, Alexander,

  
  Did you try to disconnect and then connect again to the Brizy account? Brian can confirm that this action helped him.

  Thanks!

  Best regards,
  Sandra

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  Alexander De Souza

  • September 15, 2020 19:13

  Yes, I tried. Many times. It does not work.

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  Sandra Prunici

  • September 16, 2020 10:26

  Hi,

  Thank you for these details!
  I created a private ticket on this request. You had to receive a notification regarding this on email. Could you send to us in that private message the WP credentials to this site? We want to check this problem on your dashboard.

  Thanks!

   

  Best regards,
  Sandra

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  Susanne Clara

  • September 23, 2020 11:26
  • Edited

  Hello, I have the exact same problem. I get the "unsuccsessful sync" error when i try to sync from WP to Cloud. I already updated all Plugins. We are using Brizy Pro. I disconnected and connected the account again. Still doesn't work. 

   

  Could you please open a ticket for me, then i can share our Website URL.

  this is the Error in the Console: 

  

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  Natalia Chitoroaga

  • September 23, 2020 15:57

  Hello Susanne.

  We are preparing right now a new Brizy update which will fix this bug on SYNC process between these 2 platforms.

   

  Regards, Natalia

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