Fatal Error On Site - Brizy Plugin

Gail Menasco

• September 08, 2020 18:37

I have Brizy and Brizy Pro on my site, but Brizy is the one showing the error and now my site won't load properly. I don't know what to do here. I updated my plugins then it caused my website to fail and Brizy is the culprit. 

 

 This plugin failed to load properly and is paused during recovery mode.

An error of type E_ERROR was caused in line 197 of the file /home2/experjp3/public_html/wp-content/plugins/brizy/editor.php. Error message: Uncaught Error: Call to private method BrizyPro_Admin_WhiteLabel::getEnabled() from context 'Brizy_Editor' in /home2/experjp3/public_html/wp-content/plugins/brizy/editor.php:197 Stack trace: #0 /home2/experjp3/public_html/wp-includes/class-wp-hook.php(287): Brizy_Editor->wordpressLoaded('') #1 /home2/experjp3/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #2 /home2/experjp3/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #3 /home2/experjp3/public_html/wp-settings.php(568): do_action('wp_loaded') #4 /home2/experjp3/public_html/wp-config.php(95): require_once('/home2/experjp3...') #5 /home2/experjp3/public_html/wp-load.php(37): require_once('/home2/experjp3...') #6 /home2/experjp3/public_html/wp-admin/admin.php(34): require_once('/home2/experjp3...') #7 /home2/experjp3/public_html/wp-admin/plugins.php(10): require_once('/home2/experjp3...') #8 {main} thrown

0

• 

  Sandra Prunici

  • September 09, 2020 08:15

  Hi,

  Did you find this error when you updated the Brizy Pro plugin? Could you please try to delete the current version of Brizy Pro and upload it manually? 
  1 - Delete the current version of Brizy Pro;
  2 - Go to your Brizy account;
  3 - Download the latest Brizy Pro version (2.0.4) - don't unzip the folder;
  4 - Go back to WP dashboard in Plugins -> Add new -> Upload plugin;
  5 - Upload the zip folder you downloaded from Brizy account;
  6 - Activate the plugin;
  7 - Activate the license.

  Best regards,
  Sandra

  0
• 

  Gail Menasco

  • September 09, 2020 21:41

  Hi Sandra,

  I hired a developer to re-design my site and she did so with Brizy. I don't know how to re-download the current version without being logged in as my old developer. Do I need to purchase Brizy Pro on my own account so I can fix this Brizy bug even though my developer purchased Pro??

   

  It looks like Pro updated fine, but not the regular Brizy. How do I re-download Brizy?

   

  Gail

  0
• 

  Sandra Prunici

  • September 10, 2020 11:54

  Hi,

  I asked about uploading manually the Brizy Pro plugin because the error is related to the Pro plugin. Do you have the latest versions for Brizy Free (2.0.7) and Brizy Pro (2.0.4)? Where did you find this error? Could you send us the screenshot with this error?
  Also, could you please give more details regarding this part "It looks like Pro updated fine, but not the regular Brizy"? When you try to update the Brizy Free you encounter this problem?

  Thanks!

  Best regards,
  Sandra

  0
• 

  Gail Menasco

  • September 10, 2020 16:53

  Hi Sandra,

   

  The error is showing up under the free version not the pro version. All I did was press 'update plugins' at the top of WordPress and all updated except Brizy and now has caused my site to look like crap for days. 

  Where can I download new Brizy plugins to re-add to my site? I don't see where I can do this. 

   

  Gail

  0
• 

  Gail Menasco

  • September 10, 2020 16:56

  Also, you said to delete Brizy, but all I see is to deactivate it. Is that what you mean?

  0
• 

  Gail Menasco

  • September 10, 2020 17:02

  I downloaded a new version of Brizy 2.07 and replaced my plugin with this one (unzipped) and I still have the error message and my site still looks terrible. 

  0
• 

  Sandra Prunici

  • September 11, 2020 09:32

  Hi,

  You receive this error because you update the plugin from an old version and didn't delete the Brizy Pro plugin when you try to upload the new version of Brizy Free. Please follow these steps:
  1 - Deactivate Brizy Pro and after this Brizy Free https://jmp.sh/28UNhvA;
  2 - After you will deactivate both plugins, you will see the option to Delete these plugins, please delete the Brizy Pro and after this the Brizy Free https://jmp.sh/NjC3kFs;
  3 - Go to Plugins -> Add new and search "Brizy" https://jmp.sh/yVl57tq;
  4 - Install and after this Activate Brizy Free (2.0.8) version https://jmp.sh/yVl57tq;
  5 - Go to your Brizy account;
  6 - Download the Brizy Pro (2.0.5) - don't unzip the folder;
  7 - Go back to WP dashboard in Plugins -> Add new -> Upload plugin;
  8 - Upload the zip folder you downloaded from Brizy account;
  9 - Activate the plugin;
  10 - Activate the license.

  After you will activate Brizy Free and Pro, the site will look fine.

  Best regards,
  Sandra

  0

Please sign in to leave a comment.