Mobile Menu not working

Bernadette Fox

• September 02, 2020 20:20

This seems to be a theme right now with mobile menus not working. What can I do to resolve it? I have tried the various suggestions in previous posts but nothing is working. My website is agriculturestrategy.com and the Hamburger menu is not clickable on the latest iPhone. I am using the Brizy page builder and The Core theme. 

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  Sandra Prunici

  • September 03, 2020 08:35

  Hi,

  I'm sorry to say but we cancelled the support for ThemeFuse theme since March 1, 2020, and we no longer offer support to them. Anyway, I opened the page you said you see the problem but I identified that all is working fine on iPhone. See here. Tested on iPhone XS Max.

  Best regards,
  Sandra

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  Albert B G Tay

  • September 08, 2020 01:58

  Hi Sandra,

  Mine stopped working after recent updates.

  https://www.linde-mh.com.sg/
  Brizy 2.0.7 | Pro 2.0.4
  Brizy Theme

  Blessings,

  Albert

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  Sandra Prunici

  • September 08, 2020 11:57

  Hi, Albert

  Could you please give us more details regarding the problem you encounter? I tested the URL you send us and I find that the menu is working fine on all devices desktop, tablet and mobile. Also, the URL link for all menu items is correctly set. See here. At the left bottom corner, you can see the URL link of the menu item when I hover them.
  Thanks!

  Best regards,
  Sandra

   

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  Igor Van oostveen

  • September 13, 2020 23:08
  • Edited

  I had the same (or a similar) issue:

  The hamburger menu works on the home page, but not on any other page.
  After tapping the hamburger menu icon, nothing happens (no page is loaded). Also, when scrolling down, the sticky menu is not shown.

  I managed to remedy this by opening the pages in Brizy and manualy clicking 'update'. The hamburger menu works again on the page that were updated. 

  Luckily the site only has a few pages, but it works again. 

  Maybe you could try to update your pages as well?

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  Albert B G Tay

  • September 15, 2020 09:09

  Hi Igor,

  Thanks for reading about my troubles and taking the time to offer a practical suggestion! 

  I updated the Home page as the menu doesn't work there and anywhere else. Still doesn't work. I have 130 pages on my site and I would have manually updated every page if it worked (even though we shouldn't have to). 

  I'm glad it worked for you. I appreciate you taking the time to help another Brizy user. Good on you!

  Cheers & Blessings,

  Albert

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  Jay R

  • July 06, 2021 04:35

  I am having the same issue works on all pages except home page on Android but works on Apple. This site has been a nightmare to build on Brizy problem after problem after problem. Sucks becuase brizy is my favorite builder bit sure is corky ug

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  Denis B

  • July 06, 2021 11:01

  Hi Jay,

  Thank you for your message.

  In private ticket you mentioned that menu doesn't work on iOS device. And in comment to this post you report issue with menu on Android device. Not sure on what mobile platform you have the problem.
  Anyways, we tested your website both on Android (in Chrome) and iOS (Chrome and Safari) phones - menu works perfect on every device and browser. In private ticket (where you reported issue with menu on iOS device) we provided you video recorded on iOS device to demonstrate that everything works properly.

  If you still expire any problems, please, let us know.

  Best regards,
  Denis.

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