Brizy Pro update not working and other problems with Brizy Builder

Stephan Venus

• September 01, 2020 15:20

we have the following problems:

1. We cant update the Brizy Pro Plugin. Bug message is: No activation found for this installation.
WordPress is up to date (version 5.5).

2. Not all images are displayed in the backend and frontend.

3. We used the "Posts" element before, and now not all posts are shown. And we can't find this element in the search at all. Do you have an alternative?

I will be waiting for your reply as soon as possible.

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  Sandra Prunici

  • September 02, 2020 09:21

  Hi,

  Could you please update the Brizy Pro manually? For this you have to:
  1 - Delete the current version of Brizy Pro;
  2 - Go to your Brizy account;
  3 - Download the latest Brizy Pro version (2.0.4) - don't unzip the folder;
  4 - Go back to WP dashboard in Plugins -> Add new -> Upload plugin;
  5 - Upload the zip folder you downloaded from Brizy account;
  6 - Activate the plugin;
  7 - Activate the license.

  After you updated the Brizy Pro plugin, make sure that you have the latest version for Brizy Free (2.0.7) too. After you will update the plugins, check the images. If they are still not displayed in the editor mode and preview, could you try to add a new image? If it will be displayed fine, then the problem can be in the images and I would recommend to add them again. If the image will not be displayed, could you please check what format has the image and how did you upload them? Here can be a problem with a plugin or the theme. Could you please deactivate temporary all plugins except Brizy Free and Pro and activate a WP default theme?

  Regarding the Posts element - could you please check what Category did you select to display? At the moment the Posts element can't display all posts. It can show only the posts from the category you selected to display. If you want to display all posts, I can recommend adding for all posts one extra category and then select it in the Posts element for displaying.

  Thanks!

  Best regards,
  Sandra

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  Stephan Venus

  • September 02, 2020 09:34

  Hello Sandra,

  what happens to our changes if we delete the Brizy Pro first and then install it again? Will our templates and pages stay the same as before?

  Thanks!

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  Sandra Prunici

  • September 02, 2020 12:38

  No, you will not lose the content you create with Brizy. It is a safe action and without some risks.

  Thanks!

  Best regards,
  Sandra

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  Stephan Venus

  • September 03, 2020 14:17

  Hello Sandra, 

  we deleted and installed the Brizy Pro. All other additional plugins are deactivated, except for the Cookie First plugin and Social Wall, because this is a live page. We only use the default theme (Twenty Twenty) from WordPress.

  Unfortunately our problem with the pictures was not fixed. We have already tried everything possible. I upload only the JPEGs. I can only see the "broken picture" symbol in the preview (see screenshot). We have already tried to place different images in a completely new element, but it doesn't work.

  

  And regarding posts - we didn't create any additional categories, we just use the "General" category.

  And another question. I have hidden a few elements for the "display", and now I cannot show these elements for the "display" (this button is missing in settings). What should i do?
  
  Thanks!

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  Sandra Prunici

  • September 03, 2020 15:12

  Hi,

  Thank you for all these details!

  About images - how did you upload them? Did you upload them through Media Library? Is this problem happen in non-Brizy pages? If you go to the WP media library and try to modify the image (for example rotate it), is all working fine? (it isn't necessary to save it only make sure that the image doesn't disappear when you make this modification)

  About Posts - how many posts do you have in the General Category? Do all posts have this category?

  About hidden elements - if you hide some blocks/elements and want to display them, you have to deactivate the Hide mode from the page and after this to find that blurred blocks/elements and set them with display mode. See this video.

  Best regards,
  Sandra

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