Themefuse Customer - Support Required

Tom Noble

• August 26, 2020 21:50

Hi,

I am a customer of Themefuse and purchased the Freelancer theme from Themefuse for my website, using the Fuse Framework. I recently became aware that Themefuse seems to have been replaced with Brizy. I've noticed that the Freelancer settings on my website no longer work and this is preventing me from being able to edit my site accordingly. I raised a ticket with Themefuse last week but haven't received a response. I understand that as a Themefuse customer I should receive 2 years of Brizy Pro but I'd like to receive some support in respect of this please, in addition to the issues I am encountering on my website.

Thanks,

Tom

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  Alex

  • August 27, 2020 11:22

  Hi Tom,

  Unfortunately, the Themefuse themes are no longer supported since March 1st so we can't really help you here with this. Most likely, this happens after the last WordPress update, so helping would mean changing the theme code so that it is compatible with the latest WordPress updates. Unfortunately, we cannot do this. Sorry about that :/

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  Tom Noble

  • August 27, 2020 17:58
  • Edited

  Hi Alex,

  It states on ThemeFuse, and within my ThemeFuse account, that all ThemeFuse themes have been moved onto the Brizy platform. Therefore, according to this, my theme (Freelancer) should be on the Brizy platform. Can you assist with this please?

  I have invested thousands of pounds in developing and custom editing my website, build and developed on the Freelancer Themefuse theme. I rely on the Fuse Framework to run my website; without that, and without any assistance, I am totally stuck: I cannot edit or use my site at all. Given my theme is meant be included with Brizy, and Brizy is the new offering following ThemeFuse, I hope, as a customer, I can obtain some assistance on the transition to Brizy so that I can continue to use my website and continue to remain a customer.

  Best regards,

  Tom 

   

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  Alex

  • August 28, 2020 12:57

  Hi Tom,

  Freelancer is a very old theme. It was created on our first framework "FuseFramework". Unfortunately, themes created on FuseFramework were not re-created with Brizy. This list contains only some designs from Unyson themes. Unfortunately Freelance is not on the list: https://www.brizy.io/layouts/ From what I remember, the Freelance theme was a one-page theme, so you could easily rebuild it with Brizy. Also, if you say that you have invested thousands of pounds in your site to customize it, we could not offer you support anyway because you have a modified version of the theme.

  So, you now have two solutions:

  - you can hire someone to solve the issues you have now

  - you can install Brizy and try to rebuild the site using Brizy, but based on the Freelancer design. You can download Brizy Free and do some tests.

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  Tom Noble

  • August 29, 2020 00:17
  • Edited

  Hi Alex,

  Thanks for your message. I‘m a little disappointed it’s been left behind - really hope the same thing doesn’t happen with Brizy.

  I’ve been using Brizy today and it’s easy to use - I like it so far.

  Thanks

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  Alex

  • August 31, 2020 13:24

  yes, it is pretty friendly :) 

  If you have any questions about Brizy, don't hesitate to contact us.

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