Contact form pattern error

Lorenzo Muro

• August 26, 2020 14:59

Hello, it seems that contact form is not working: 

It show a "pattern error" in a Email field even if an email is correctly inserted

I switched the field to "text" in order to delay the problem

https://www.charlottelazzari.it (footer contact form) 

 

Thank you

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• 

  Sandra Prunici

  • August 27, 2020 10:29

  Hi,

  Could you please set again the "Email field" and send us a screenshot with the error you encounter?
  Do you have the latest updates for Brizy Free (2.0.7) and Pro (2.0.4)? If you deactivate all plugins (except Brizy Free and Pro) and activate one WP default theme, are all starting to work fine?
  Thanks!

  Best regards,
  Sandra

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  Lorenzo Muro

  • August 27, 2020 15:43

  Hello

  Brizy and Pro Updated 

  Did not disable plugins and theme because there have not been changes from 2 months, except for brizy and wordpress 5.5 updates

  Here screens

  

  

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  Sandra Prunici

  • August 28, 2020 08:26

  Hi,

  Ok, thank you for these screenshots. Could you please give some more details regarding the form? How did you connect it? WHat form integration did you use? If you try to recreate it, is all working fine?

  Thanks!

  Best regards,
  Sandra

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  Lorenzo Muro

  • August 31, 2020 08:08

  It's connected with brizy integration for mailerlite, duplicated and the problem is still there

  It seems the form has a wrong email pattern 

  Any idea? I'll try to recreate a similar form from scratch

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  Sandra Prunici

  • September 01, 2020 14:08

  Hi,

  I created a private ticket on this request. You had to receive a notification regarding this on email. Could you send to us in that private message the WP credentials to this site?

  Thanks!

   

  Best regards,
  Sandra

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