Images not loaded after save

John-Henrique Ferreira Silva

• August 24, 2020 04:38

Every time when I save a layout (from library) nothing image is save. On editor, I can see the images, but resizing or publishing result in 404 error for each image in page.

 

Images aren`t save in media library.

 

Post to see error https://johnhenrique.com.br/brizy-5485

 

I try

Change image size;
Recreate layout;
Create a new page;

 

Plugins
Only Really Simple SSL, brizy free and pro actived, all last version.

 

wp_brizy_logs

a:1:{i:0;s:938:"#0 /home/wwjohn/public_html/wp-content/plugins/brizy/public/crop-proxy.php(90): Brizy_Editor_CropCacheMedia->crop_media('/home/wwjohn/pu...', 'iW=188&iH=any', true, 0)
#1 /home/wwjohn/public_html/wp-content/plugins/brizy/public/crop-proxy.php(54): Brizy_Public_CropProxy->crop_local_asset('d900cf1bcbbec2d...', 'iW=188&iH=any', 802, 0)
#2 /home/wwjohn/public_html/wp-includes/class-wp-hook.php(287): Brizy_Public_CropProxy->process_query(Object(WP))
#3 /home/wwjohn/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
#4 /home/wwjohn/public_html/wp-includes/plugin.php(544): WP_Hook->do_action(Array)
#5 /home/wwjohn/public_html/wp-includes/class-wp.php(758): do_action_ref_array('wp', Array)
#6 /home/wwjohn/public_html/wp-includes/functions.php(1285): WP->main('')
#7 /home/wwjohn/public_html/wp-blog-header.php(16): wp()
#8 /home/wwjohn/public_html/index.php(17): require('/home/wwjohn/pu...')
#9 {main}";}

0

• 

  Sandra Prunici

  • August 25, 2020 07:33

  Hi,

  I delete the credentials from the post because there is a public chat. Could I ask you how did you save the layout? I didn't found in the Saved blocks some layouts, I found only some blocks. From what project did you saved the blocks/layouts?
  Thanks!

  Best regards,
  Sandra

  0
• 

  Sandra Prunici

  • August 25, 2020 09:46

  Hi,

  I informed our team regarding this problem and they say that they need a bit more time to investigate and find a solution for it. When we will have some more details regarding this issue, we'll inform you too.

  Best regards,
  Sandra

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• 

  John-Henrique Ferreira Silva

  • August 25, 2020 18:34

  1 - Where I can get help from support to brizy PRO?

  R: 

   

  2 - "Could I ask you how did you save the layout? I didn't found in the Saved blocks some layouts, I found only some blocks. From what project did you saved the blocks/layouts?"

  R: I just choose layout from library, as I said in first paragraph. Is not a custom layout, just pick one from brizy library. After save result this https://johnhenrique.com.br/brizy-5485

   

   

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• 

  Sandra Prunici

  • August 26, 2020 12:33

  Hi,

  Thank you for your answers. We already created an issue regarding the problem you encounter and our developers are investigating it. As I added in the previous message when we will receive some notifications from developers, we will inform you too.

  "Where I can get help from support to brizy PRO?" - here is the main source for getting support for Brizy products. If the problem found by the user is complicated and we can't reproduce it, we can create a private ticket and continue the discussion there where we can ask the WP, FTP or Cpanel credentials.

  Thanks!

  Best regards,
  Sandra

  0
• 

  John-Henrique Ferreira Silva

  • September 02, 2020 07:54

  Any news?

  0
• 

  Sandra Prunici

  • September 02, 2020 11:49

  Hi,

  Just now, I wanted to write to you. The credentials you send us don't work anymore. Could you please check them and send them again to us? I created a private ticket on this request. You had to receive a notification regarding this on email. Could you send to us in that private message the WP credentials to this site?

  Thanks!

   

  Best regards,
  Sandra

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  John-Henrique Ferreira Silva

  • September 02, 2020 12:15

  Sync function isn`t working too (Sync my layout or block)

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  Sandra Prunici

  • September 02, 2020 12:54

  Hi,

  Thanks for the credentials but could you set us with the admin role? We need to check plugins, theme and ll settings.

  Thanks!

  Best regards,
  Sandra

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  John-Henrique Ferreira Silva

  • September 02, 2020 13:02

  Please, can you verify now?

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  Sandra Prunici

  • September 02, 2020 15:17

  Yes, all is fine now! Thank you very much! As soon as I receive a notification from the team, I will inform you too!

  Thanks!

  Best regards,
  Sandra

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