"images that can be optimized" number isn't going down, and Shortpixel records no/few API calls.

I've just finished a website I was working on. I cleaned out some images that I wasn't using from the Wordpress media library, and then set about to optimize my images through Brizy's Shortpixel integration.

When I went to the page, it said I had 119 images that could be optimized. I put in my API key, and hit optimize. It went through them as expected.

But later, when I went to the page, it said "There are 112 images that can be optimized."

I hit optimize again, and it went through them, said it was finished... and when I return to the page, it still says "There are 112 images that can be optimized."

So I went to Shortpixel and looked at my optimization report. It had recorded 12 API calls for the day, no free calls. That was yesterday; I went in today and confirmed that it still says 112 on the Brizy side, and Shortpixel only recorded 12 calls for yesterday.

It seems like my images aren't really being optimized... help?

I haven't experimented with disabling plugins and such because I'm worried that hitting "Optimize" over and over might hurt something.

VERSION INFO:

Brizy 2.0.7, Brizy Pro 2.0.4

Wordpress 5.5 running Astra

MAJOR PLUGINS:

WooCommerce, WooCommerce Amazon Pay, WooCommerce Services

Jetpack is activated, but not set up.

WP Mail SMTP

Other than that, just some utility plugins I use on all of my sites, like Duplicate Post and Disable Comments.

Alex

August 26, 2020 10:39

Hi Anna,

I have created a private ticket for you so please send your login details there and we will look into it. Thanks.

webmaster incognu

September 10, 2020 20:47

Hi Alex,

I'm having the exact same problem. Can you help?

Thanks,

Solène

September 14, 2020 11:38

Hi Solène,

This will generally be fixed in one of the next updates. Thank you for your patience.

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