Email configuration on form does not load, notifications are not being sent either.
I'm getting this on my forms, none of them are sending notifications and I'm not sure how long has it been not working. This is for a client's site and is affecting their business, therefore urgent.
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Hi,
do you have any external code on this page? Did you check this in a different browser?
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Are you receiving email replies to these as I have not had a response in over a week?
Anyway, it seems like notifications are now coming through but I am unable to configure the form buttons, Email and Apps are forever loading, Recaptcha shows up.
There was no external code added after it had been tested and working, I had also removed any just in case. Tried it in several browsers, clearing cookies, cache, etc.
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Hi Justin,
we have not received any messages from you other than these.
Please send a link to your project and a screen recorder of the problem and we will try to reproduce this on your website. Thanks.
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Hi Alex,
Please find a screen recording of the issue here: https://drive.google.com/file/d/1xIg1GrYncN9TVcUGl92avHgVQdvRNvtd/view?usp=sharing
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Hi Justin,
I confirm this issue in your project and have opened an internal issue for it. We will fix this as soon as possible. Sorry for the created inconvenience.
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Hi Justin,
can you please check now?
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For the form at the bottom that is on the page, this is now working, thank you for fixing that. For forms that are a pop-up like the main hero CTA and menu CTA, the issue still persists: https://drive.google.com/file/d/1644SUu8MExHvbfmrgMsSHVRH4O_HqQGn/view?usp=sharing
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Let us check this and get back to you with an update.
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