Whitelabel Not Working

Luiz Fernando

• August 20, 2020 23:30
• Edited

Hello, I bought the brizy pro whitelabel lifetime license.

And there are two things that are happening problem ...

The first and this ...
This was working 5 days ago, when we pressed here in the heart it saved the layout without showing information from the brizy cloud.

Now when he clicks the heart to save a layout he is asking to log in to the brizy account.

This was not happening.

I don't know why this is happening now, considering that this and a whitelabel plugin shouldn't show anything from brizy.

5 days ago there was no such thing ...

In the free brizy plug-in, I remember he showed it, but after I activated the PRO plug-in with my whitelabel license, he showed no more about bryzy cloud and sync.

And now you are displaying this information.

The other problem that arose and the following ...

The support url when I change to /?brizy_enable_wl=true

It doesn't change ... just About URL...

Notice the attached images, my url is the other one, and my drag in drop editor continues to send it to Brizy.

I already accessed from another computer and the same problem continues.

About URL - OK

Support URL - PROBLEM

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  Sandra Prunici

  • August 21, 2020 13:34

  Hi,

  Saved block - recently we released a new update 2.0 where we added the Block Sync feature. This feature allow you to connect your WP site with the Cloud account and share between them blocks and layouts. For this reason, you are asked to connect with your Brizy account. We will think about this aspect and how we can hide the Brizy name from this interface too.
  
  Support URL - thank you for reporting this. We could reproduce this inconvenience and already created an issue on this request.

  Let us know if we can help you with something else.

  Best regards,
  Sandra

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  Luiz Fernando

  • August 21, 2020 13:47

  I understand.

  The problem is that I already have websites up and running and it really hurts my agency.

  The customer clicks and ends up checking the brizy brand, and I paid for a whitelabel feature.

  You can give me an estimated deadline, since this has not happened before and it has full impact on my business, so I am deactivating the wordpress plugin so that customers do not see it.
  
  Best regards,
  
  Luiz Fernando

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  Sandra Prunici

  • August 21, 2020 13:59

  We will strive to improve this aspect as soon as possible. Unfortunately, I don't have an ETA for these improvements.

  Best regards,
  Sandra

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  Luiz Fernando

  • August 21, 2020 15:06

  you can validate it again, because I was already in the brizy version 2.0.X and I was not enjoying it last week.

  It started this week, could you tell me which version I have disabled to go back to it!

  I clicked on the heart and it just saved did not open any kind of pop up.
  
  Best regards
  Luiz Fernando

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  Sandra Prunici

  • August 21, 2020 16:00

  Actually, we don't recommend to revert to an earlier version of the Brizy plugin. This action can crush your site. 

  Best regards,
  Sandra

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  Luiz Fernando

  • August 21, 2020 17:39

  Hello,
  
  I understand, but it directly affects my business.

  I need to know if I can get at least one budget, otherwise ... your product does not fit my business model and I will have to cancel and request a refund.

  I loved the tool and I hope I can continue using it!
  
  Best Regards

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  Sandra Prunici

  • August 24, 2020 08:49

  Hi,

  We are working to improve this aspect and develop WhiteLabel options. Unfortunately, I can't say exactly when we will release these improvements but if this affects your business and you want the refund, we can give it to you.

  Best regards,
  Sandra

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  Denise Lanorias

  • April 14, 2021 14:05

  It also happened to me..so I just bought this today and the same plus I cannot edit the page under whitelabel but if I have to change it back to your brand then it works. This issue has already been up for months now and still nothing happened?

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  Sandra Prunici

  • April 14, 2021 15:53

  Hi Denise,

  Could you please check if you have the latest version for Brizy Free 2.2.13 and Brizy Pro 2.2.9? Could you please send us a screenshot of the problem you encounter on the editor when you activate the WhiteLabel? Could you give us more details about the problem you encounter with the editor?

  Thank you!

  Best regards,
  Sandra

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