Cannot edit certain pages from back-end. The error message says: "There has been a critical error on your website."

William Wynne

• August 23, 2020 07:28

I cannot edit some of my pages on the back-end. When I click on edit from the back-end, I get a message that says:

"There has been a critical error on your website. Please check your site admin email inbox for instructions."

However, I can click "edit with brizy" and I can edit and access the site from the front-end. The site otherwise works smoothly and looks great. Also, I got an email from wordpress warning that there is an error in my theme, The Core Parent. It gives the following error:

"Error message: Allowed memory size of 268435456 bytes exhausted (tried to allocate 524288 bytes)"

 

Things I've tried: 

• Deactivating all plugins
• Deleting and reinstalling both Brizy and Brizy pro, along with deacitvating all plug ins. '
• Emptying the cache. 
• Swapping themes, back and forth from child to parent, and also to default 2019 wordpress theme. 

Nothing seems to work. Any help is appreciated. 

 

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  Sandra Prunici

  • August 24, 2020 15:45

  Hi,

  Thanks for making these checks and for providing all these details.
  On what pages did you encounter this error? Could you send a screenshot with this error? Are these pages edited with Brizy? Do you have the latest versions for Brizy Free (2.0.6) and Brizy Pro (2.0.4)?

  Best regards,
  Sandra

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  Stefan Mocanu

  • August 28, 2020 11:29

  Try to make the PHP memory limit bigger, like 512MB on PHP ini settings. And 32MB on post and etc.

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  William Wynne

  • October 25, 2020 10:53

  Dear community, I first made the PHP memory bigger but that did not resolve the issue. 

  I then found a plugin called "advanced database cleaner" and after doing some clean-up, the issue was resovled. It appears that the several thousand revisions were slowing things down. In case anyone else out there has this issue. 

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