Sound not working on pop up video

Mikkel Toftlund

• August 20, 2020 07:07

Hi guys

Form yesterday til today, it seems you have changed something in the pop up builder, especially with regards to the video part. I have a pop up video (custom video file) where the controls are now gone (they were there yesterday, ie. the play button and the sound on/off. What happened? Could you please add them back in?

 

Thanks.

best regards,

Mikkel

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  Sandra Prunici

  • August 20, 2020 12:09

  Hi,

  I'm sorry but we can't reproduce the problem you encounter. Could you please go to the pop-up where you have to add the video and check if you have set up the "Controls" option? https://jmp.sh/LMI8veH If this option isn't set up, the video is automatically set with muted option.
  Thanks!

  Best regards,
  Sandra

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  Mikkel Toftlund

  • August 20, 2020 12:22

  Great, thanks Sandra, that did the trick. However, is it correctly understood that it can't be on autoplay and have sound on at the same time?

   

  Best regards,

  Mikkel

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  Sandra Prunici

  • August 20, 2020 13:35

  Yes, you are right, if the video is set up with "Autoplay", it is set automatically with muted option too. It is the same, a restriction form the browsers.

  Best regards,
  Sandra

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  Almaz Mannanov

  • January 08, 2022 13:49
  • Edited

  Hi,

  When I insert a video from Youtube into the site, the code is inserted "https://www.youtube.com/embed/XXXXXXXXXXX?autoplay=1&controls=0&start=0&end=0&modestbranding=1&wmode=transparent&enablejsapi=1&loop=0&rel=0&mute=1".

  Is it possible to remove this part from the code"mute=1" or change it to "mute=0"?

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  Alex

  • January 11, 2022 21:59

  Hi,

  can you please give us more details? Do you add video via Embed element, via Video element or is that video added as a background video to a section?

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  Almaz Mannanov

  • January 11, 2022 23:09

  Hi Alex,

  I put the video in a popup so that users can watch the video by clicking on the button.
  Also, the popup is overlapped by the site's header (Blocksy theme).

  Thank you.

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  Alex

  • January 12, 2022 16:22

  please help me reproduce this. So you have a popup video that appears without sound? like this: https://jumpshare.com/v/zJSwEj5KFfPRVHMn5j5y ? Do you have different behavior?
  
  btw: can you please confirm that we are talking about the latest Brizy versions - Free 2.3.26. and PRO 2.3.19? 

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  Almaz Mannanov

  • January 12, 2022 19:43

  I want autoplay video without mute to happen immediately after pressing a button.
  And it's also important that the popup layer is above the site's header layer.

  And yes, I have the latest versions of the plugins installed.

  https://nimb.ws/fu6xFm

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  Alex

  • January 14, 2022 10:33

  Hi,

  autoplay without mute is not possible. It is a browser restriction. Please refer to this article: https://developer.chrome.com/blog/autoplay/

  Regarding the header issue: please provide the link to the page where you have this popup and we will look into it. The link sent above cannot be accessed: https://jumpshare.com/v/sg5Qk60Z1NDaPEs6dSgM

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  Almaz Mannanov

  • January 14, 2022 13:43
  • Edited

  Hi,

  Thank you for the information.
  Please look at this screencast, where you can see the problem with the overlay of the site's header, which makes the close popup button inaccessible.

  https://jumpshare.com/v/ocY5OuNrIzzEhB3Tp0XA (https://nimb.ws/fu6xFm)

   

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  Alex

  • January 17, 2022 22:07

  thanks but I need a link where I can inspect the code. 

  btw: did you try to increase the z-index of the video element: https://jumpshare.com/v/XczMwZuatKefQoMcJ60X ?

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  Almaz Mannanov

  • January 18, 2022 00:18

  I increased the z-index to 100, but it had no effect.

  https://ok.me/C1yz

   

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  Almaz Mannanov

  • January 19, 2022 01:45

  Here's how you can play a video with sound at the press of a button:

  https://qubely.io/block/video-popup/

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  Alex

  • January 19, 2022 10:26

  Hi,

  I don't understand how the header was made. Did you add any custom CSS code? Or do you have PRO version of the Blocksy theme?  The default theme has different header CSS properties. Here I see a z-index: 50; and do not understand where it comes from.

  Regarding https://qubely.io/block/video-popup/ : behaves the same as in Brizy. You have to double click. One to open popup and another to start video: https://jumpshare.com/v/IsMx6414i6L1i5FfZNjF

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  Almaz Mannanov

  • January 21, 2022 00:27

  Hi,

  Yes, in Chrome the video does not start after clicking on the button. But look at what happens in Firefox: https://jumpshare.com/v/QsJ6KjwDsim18my5kNUq.

  Regarding the problem with layers: I solved the issue with the support of the theme developer - the problem was due to a conflict with the effect of the appearance of the footer..

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  Alex

  • January 24, 2022 18:29

  I see. Works in Firefox. By default autoplay in Brizy only works without sound and there is no option to change that. I will add a notice about this on our internal desk and devs will look at how this can be implemented in the future. 

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  Almaz Mannanov

  • January 24, 2022 18:32

  Thank you Alex.

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  Almaz Mannanov

  • January 25, 2022 00:36

  Please see this page: https://demo.creativethemes.com/blocksy/floreo/
  It has a button that starts the video with sound when you click it (also works in Chrome).

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  Alex

  • January 25, 2022 21:26

  Interesting - it really works. I have attached this link to the open issue I created before. Thx.

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