My project has disappeared in my dashboard

Sandrine Bouet

• August 20, 2020 10:40

Hello,

I created a free site page last year. I registered at the end of July 2019.
I would point out that I was not in Guest mode. Then I edited my site in mirroring. That still works.
During the past year, I have already made changes without worry.

To update information, I wanted to reconnect to the source yesterday but when I connect, I have nothing in my Dashboard. No project appears.
I found the address of my site which should be:
https://orange149218.brizy.site/?v=1564489526

But the link is broken: Error 404 Not Found

In order to answer me, what do you need?

Thank you in advance for your help.

Help please :(

Yours truly

Sandrine

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• 

  Sandra Prunici

  • August 21, 2020 06:57

  Hi,

  I'm sorry but I don't know how to work the process of creating the site in mirroring but if the site was created in the guest account, after deleting cookies or cache from the browser the site is deleted. The guest account was created to check some feature, options, UI, UX and other details of the Cloud builder. Therefore we don't recommend to create projects in the Guest account.
  We tried to find the project you send us but it isn't found in our database. This means that it was deleted over 3 months ago or never existed.

  Best regards,
  Sandra

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  Sandrine Bouet

  • August 21, 2020 08:34

  Hello,
  
  I insist on saying that I was not a Guest account but well registered !!! I published my site in Server Sync as offered by your services in September 2019. There is still some time, I had access to my site in admin. And suddenly nothing. Can you look in my profile to find the last site published? I only published one. I can't imagine you deleting content without warning… Thank you for your help.
  Best regards,
  

  Sandrine

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  Sandra Prunici

  • August 21, 2020 15:01

  Hi,

  You said that you published the site using the Server Sync method, could you send us the URL link of the live site? Also, if you published it using Server Sync then you should receive a zip folder, could you please send it to us?

  Thanks!

  Best regards,
  Sandra

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  Sandrine Bouet

  • August 21, 2020 16:53

  Hi,

  Yes I have that. Could you send me a mail adress please ?

  Thank you.

  Best regards.

  Sandrine

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  Sandra Prunici

  • August 24, 2020 08:07

  Hi,

  I created a private ticket on this request. You had to receive a notification regarding this on email. Could you send to us in that private message the zip folder and the URL link of the live site?

  Thanks!

   

  Best regards,
  Sandra

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