Gallery Element Issue - Images don't always align left

Aaron Van Noy

• August 18, 2020 19:52

Hello,

I'm having an issue with this page: https://devhistoricalbricks.kinsta.cloud/products/antique-building-materials/building-brick/antique-brewery-bricks/

The issue happens on desktop, tablet, and mobile on different occasions.

On this page, the issue is with the tablet browser width. The images in the gallery don't always left justify.

Here's a screenshot of the issue: https://jmp.sh/DBjzRC1

 

Can you help?

Please let me know if you need any other information from me!

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  Sandra Prunici

  • August 19, 2020 10:27

  Hi,

  I tried to reproduce this problem but all seems to work fine, see here.
  Could you please make some basic checks?

  - Do you have the latest Brizy versions - Free 2.0.6 and PRO 2.0.3?

  - If you change the theme do you have the same problem?

  - Do you have the same problem if you disable all external plugins? 

  
  If this will not help you, could you please try to recreate this Gallery? I would recommend you to check each option and setting. For example, add the gallery element and add images, save these changes and preview the Gallery. If all will work fine, you can do other steps. If you will encounter this problem after a certain step, let us know about it.
  
  Thanks!

  Best regards,
  Sandra

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  Aaron Van Noy

  • August 21, 2020 18:33

  Hi Sandra,

  I tried everything you requested in this screen recording, but the issue persists: https://jmp.sh/5FqG5X9

  Here's the new page I created to test this: https://devhistoricalbricks.kinsta.cloud/products/antique-building-materials/building-brick/antique-chicago-bricks/?kinsta-cache-cleared=true

  I also tried recreating the gallery section, changing the padding and spacing, but still, see similar issues.

  Let me know what you think!

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  Aaron Van Noy

  • August 21, 2020 18:37

  One more small note - Changing the padding or spacing in rows or the gallery element sometimes changes the placement of an image, but they still don't left justify as intended.

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  Sandra Prunici

  • August 24, 2020 09:04

  Hi,

  I will create a private ticket on this request, but could you please confirm you make those basic checks?

  - Do you have the latest Brizy versions - Free 2.0.6 and PRO 2.0.4?

  - If you change the theme do you have the same problem?

  - Do you have the same problem if you disable all external plugins? 

  Best regards,
  Sandra

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  Aaron Van Noy

  • August 24, 2020 20:30

  Hi Sandra,

  - Yes, I have the most up to date Free 2.0.6 and PRO 2.0.4 versions of Brizy

  - Yes, the issue still occurs with a different theme active

  - Yes, the issue still occurs when all other plugins are disabled

  Let me know if you need anything else!

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  Aaron Van Noy

  • August 24, 2020 21:50

  Hi Sandra,

  I just saw your private email as well. I tried everything you mentioned, but still see the issue on my end. 

  I even created a gallery that has no images on this page, but the issue shows up in that section for tablet devices (using Chrome). https://devhistoricalbricks.kinsta.cloud/products/antique-building-materials/building-brick/antique-chicago-bricks/?kinsta-cache-cleared=true

  Please let me know how I should proceed with this!

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  Sandra Prunici

  • August 25, 2020 10:22

  Hi,

  Thank you for making these checks!
  I created a private ticket on this request. You had to receive a notification regarding this on email. Could you send to us in that private message the WP credentials to this site?

  Thanks!

   

  Best regards,
  Sandra

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