Form on my website is broken

P Bacon

• August 18, 2020 19:22

Hi, I have just noticed that when anyone submits anything on my contact form I am only getting sent the name of the person multiple times. 

 

For example, this is the contents of a typical form submission


Name*: Paul Bacon
Email*: Paul Bacon
Subject*: Paul Bacon
Message*: Paul Bacon
: Paul Bacon
: Paul Bacon

It seems these problems have been happening since August 6th.

I have updated Brizy and Brizy pro to the latest version and have duplicated the form and reinserted the settings but this is still happening.

Can you help?

1

• 

  Sandra Prunici

  • August 19, 2020 09:19

  Hi,

  Yes, we know about this issue and we already solved it. The problem was in the Custom template. In the next update, we will add this fix. I'm sorry for this inconvenience.

  Best regards,
  Sandra

  1
• 

  P Bacon

  • August 19, 2020 18:53

  Thank you. 
  
  I have deactivated the recaptcha on the form settings and the form is working now.
  
  I only add this detail here in case anyone else is having the same problem and wants a temporary fix while we wait for the update.

   

  1
• 

  Derek Silva

  • August 19, 2020 19:02

  That's great to hear, Sandra. A new update was just issued today, but did not contain a fix. Are we waiting one more version for this fix to be released? Is there a workaround we can implement in the meantime?

  0
• 

  Sandra Prunici

  • August 20, 2020 10:02

  Hi,

  Thank you P Bacon for the temporary solution you find. I also think that this can help other users for the moment.

  Yes, Derek, the Pro update we released yesterday doesn't contain the fix for this problem. That update solved some problem with the license key. The fix for this problem will be included in the next Brizy Free update. I would like to say when we will release it, but at the moment I don't have any ETA for this.

  Best regards,
  Sandra

  -1

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